Job Description :
Position – User Experience Researcher
Location – Boulder CO
Position Type – 12 month contract

About NetApp
NetApp is the data authority for hybrid cloud. We provide a full range of hybrid cloud data services that simplify management of applications and data across cloud and on-premises environments to accelerate digital transformation. Together with our partners, we empower global organizations to unleash the full potential of their data to expand customer touchpoints, foster greater innovation and optimize their operations.

About role
As an experienced User Experience Researcher, you will work as part of a truly innovative, fun and growing UX team. Our UX team is responsible for being the voice of the customer for our new Hybrid Cloud storage product, while supporting the development teams with impressive designs. You will focus on the research strategy as well as participate in activities that help the drive the UX designs for our product.
If you are dedicated to providing the best user experience to our customers, you may be just the person we’re looking for!

What will you do:
Develop a research methodology and approach that fits our organization and UX team.
Drive UX research activities and customer engagement process.
Write test scripts and gather input/data for user-testing initiatives.
Conduct usability testing.
Analyse and interpret qualitative and quantitative data.
Work with UX Designers to provide simple solutions to design questions.
Document, share, and present data interpretation learned through the research process.
Influence and drive decisions to acquire appropriate tools for collecting, analyzing, and assimilating qualitative and quantitative data.
Guide and mentor more junior designers.
Work on additional tasks and responsibilities that will contribute towards team, department and company goals.
About you
You have:
5+ years of industry experience focused on UX research for a complex, web based product.
Experience with multiple research methodologies (qualitative and quantitative), allowing you to develop the research strategy with the right mix.
Experience with persona creation, socialization and maintenance.
Used various tools for collecting, analyzing and assimilating data.
Great attention to detail for data analytics and documentation.
Leadership traits to help influence and drive organization change.
Experience working collaboratively with product and design teams.
Ability to work on a diverse team or with a diverse range of people.

You might also have:
Experience working in Scrum/SAFe environments.
Experience developing user stories or acting as a Product Owner.
Previous product UX Designer experience.

What you’ll love about NetApp:

Culture: It’s our culture and our people. If you ask anyone at NetApp why they work here, the answer is inevitably the same: it’s the people.
Location: We have a beautiful Boulder office, with amazing Flatiron views, on the vibrant downtown Pearl Street.
Work Life balance and more: To make sure of work-life balance, we offer paid and volunteer time off, educational assistance, legal services, and access to discounts and fitness centres.
Global Diversity, Inclusion, and Belonging: We fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds of all to cultivate a higher performing organization.

At NetApp, we take care of each other, our customers, our partners, and our communities simply because it’s the right thing to do. Along the way, we’ve repeatedly transformed businesses and set industry standards. Now more game-changing developments are in the pipeline. Behind our breakthroughs is an open, collaborative culture that fuels fresh ideas. By sharing our viewpoints, challenging our thinking, and empowering our people, we create unique and novel approaches to solving problems. Join us, and we’ll help each other do our best work!