Job Description :
Hope you are doing well !!!
We are constantly on the lookout for professionals to fulfill the staffing
needs of our clients, and we currently have a job opening that may interest
Title: SAP PLM Consultant
Location: Hershey, PA 17033
Duration: Full-Time Permanent
Support SAP PLM on S/4HANA and work with business SMEs, client
IT and Infosys offshore team to resolve the issues in a timely manner.
Facilitate knowledge transfer from the implementation partner to offshore
resources. Ensure that all key enhancements are understood and documentation
Attend status update meetings and create weekly and monthly
status reports for the support tickets.
Handle escalations and provide expert guidance to support team
on resolution of complex issues.
Support high priority issues or provide work around within US
time zone before handing over to the offshore team
Ensure all solutions are properly documented.
Work on continuous improvement through further enhancements in
the solution.
Through all the above efforts, ensure that the solution is in a
stable state with predictable ticket volume in less than six month.