Job Description :
Technical Requirements

Technical Requirements on Avaya IPT Troubleshooting and Architecture - Voice L3 SME

Deep understanding on Avaya Aura Architecture

Avaya Communication Manager 6.x and 7.x, Avaya Aura Messaging 6.x and 7.x configuration and troubleshooting

Avaya Session Manager 6.x and 7.x configuration and troubleshooting.

Deep understanding on Voip protocols- H.323, H.248 and SIP

Good understanding of SIP and Q.SIG integration with Avaya and other 3rd party PBXs like Cisco, SFB etc.

Deep understanding on call vectoring and call flow design in Avaya

Understanding of call recording solutions such as Nice, Verint etc

Good understanding of integration of third party apps such as CDR, RightFax, Directory Services, Paging Services

Good understanding on IP dect phones operation and troubleshooting

Hands on experience in configuration of Avagay Media gateways: G650, G450 and G430

Deep understanding on Avaya Survivability design and Architecture.

Good Understanding to analysis call traces, PBX/SM/AAM Logs

Expert level experience in handling Avaya IP telephony Infrastructure - Trace level

"Good Knowledge of the call flow and end user facing features

Have good hands on in Upgradation and migration of the Cisco System


Have good hands experience on Avaya CM/SM/AAM upgrades and migration

Documentation of major issues and its root cause analysis for future reference for easy fix

Monitoring Avaya systems and security alerts through monitoring server to identify the issues and provide fixes in proactive manner

Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.

Should be able to prepare Avaya Infra Architecture and network connectivity diagrams.

Co-ordinating with ISP for circuit related outage / issue and with vendor for RMA the network / security devices

Client : confidential