Job Description :
Position: Netmotion Engineer
Location: Houston, TX
Duration: 6+ months
Job Description:
Use analytical skills and creativity to investigate and resolve customers'' technical issues.
Manage multiple complex technical issues simultaneously.
Develop expertise in using and supporting our products and technologies, including wireless networking products.
Investigate, document, and track product bugs and customer feature requests.
Utilize diagnostic tools and debug files from customers.
Duplicate issues within a lab environment.
Participate actively during team meetings and reach out independently to other team members, sharing knowledge and assisting in troubleshooting.
Identify and prepare information for posting on the technical support web site and/or inclusion in technical documentation.
Identify trends in issues and make recommendations for ways to eliminate or reduce high frequency issues, streamline the support process, or reduce utilization of developer time.
Maintain, extend, and document the technical support lab.
Research, test, and evaluate competing or complementary products.
Communicate solutions to customers of varying technical abilities in a professional manner.
Required Skills:
Experience using a case management system and keeping case records up-to-date. Work with Salesforce.com is a definite plus.
Ability to work independently and self-motivated to continue improving technical skills during night shift.
Proficiency with IP networking concepts and protocols:
LAN / WAN networking concepts including IP, TCP, UDP, ICMP, routing, and firewalls.
LAN / WAN equipment installation, configuration and troubleshooting.
Self-motivated quick learner with enthusiasm for customer satisfaction.
Hands-on experience with network protocol analyzers (NetMon, Wireshark, etc.
Strong working knowledge of various Operating Systems, including installation, configuration, and authentication methods; (Windows, iOS, OSX, and Android)
A demonstrated passion for problem-solving and technology.
General understanding of authentication methods such as NTLM, RADIUS, PKI specifically PEAP, PEAP-TLS and RSA token methods.
Experience in configuring wireless networks and VPNs.
Strong verbal and written communication skills, analytical ability, and organizational skills.
Demonstrated ability to read and interpret technical documentation, debug files, and related information.
Experience writing short technical documents and/or knowledge base articles a plus.
Additional consideration given to candidates with one or more of the following:
Any experience consulting in the mobility area, specifically on infrastructure and network design.