Job Description :
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 1-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

The position that is being filled is a 2nd shift 4:00pm – 12:30am. But as a 24x7 365 support area there are times when we may need staff to cover other shifts. The on boarding training occurs during 1st shift typically 8:30am – 5:00pm and usually takes 4-6 weeks until they move to their assigned shift.

Qualification Rating
Must Have
Administration - Customer Service
Customer service management and 1 years
General Competencies
Ability to be self directed and 1 years
Ability to log, organize and prioritize work •
and 1 years
Ability to perform Help Desk services •
and 1 years

Client : Direct End Client