Job Description :
Role: L1 Support Consultant/Desktop Support Engineer
Job Location: Columbus, IN
Duration: 15-20 months
Job Summary
Responsible for troubleshooting and fixing IT-related problems that adversely affect operations in terms of line downtime, productivity, quality, or delivery for the plant.
This particular position is for 3rd shift IT support(10pm-6:30am, sometimes 8pm-6:30am)
Key Responsibilities
Troubleshoots data flow issues between the line and the IT systems.
Identifies missing data and performs selected recovery procedures.
Identifies application/system performance issues and resolves selected scenarios.
Troubleshoots non-routine printing issues (sequence cards, data plates, and various reports) for the printing system, which includes the printer hardware, printer
queues, network, supporting applications, supporting databases, and PLC messaging.
Makes authorized software changes to resolve production issues.
Reprints missed labels and reports.
Contributes to development and support of software products as assigned; assists with assigned software products tests as documented.
Uses Windows operating systems interface.
Uses problem tracking systems to update and maintain problem database.
Takes corrective actions to basic issues based on problem reports and change requests as needed to ensure high-quality software products.
Capable of shutting down and restarting applications and databases.
Reports on production issues and root cause
Develops and documents troubleshooting and recovery procedures.
Identifies repeat problems and recommends longer term solutions.