Job Description :
Job Description :
Looking for a Technical Writer to support the content team’s goal of helping visitors to our multiple Help Centers find answers to their Living Room hardware questions. This specific role will focus on creating and editing technical content for internal and external Help Centers for each of the client’s products.
Candidate will be expected to have strong in-depth product knowledge and will focus on technical content creation and development across all Help properties, including the internal knowledge base and external Help Center. There will be additional special projects related to content development that may include HTML optimizations, rich media, SEO, readability, and translation projects.
Responsibilities :
Ability to understand complex technical documentation and translate into user-friendly Help Center content
Technical Help Center article creation
Update current internal and external help centers content due to product updates and new feature integration
Requirements :
4-6 year content writing experience in a professional setting
Strong English skills for verbal and written communication for all levels
Technical expertise and knowledge of the online space
Intermediate to advanced HTML and CSS skills
Strong time management skills
Willingness to learn new technologies
Knowledge of Google apps Google tools
Passion for hardware, especially in the IoT, home automation space
Proven good judgment in navigating and resolving sensitive situations.