Service Delivery Manager 24-02725

Santa Clara, CA Santa Clara CA 95056

Date : Apr-19-24

Service Delivery Manager 24-02725

Santa Clara, CA

Apr-19-24

Work Authorization

US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Architect

Rate/Salary ($)

:

$60k - $130k/year

Duration

:

Full Time

Sp. Area

:

Database Developers

Sp. Skills

:

x-Other

Consulting / Contract

Required Skills :

Service Delivery Manager, ITSM, ServiceNow, ITOM, IT Operation management, Change Management, Problem Management

Preferred Skills :

Domain :

IT/Software

Work Authorization

US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Architect

Rate/Salary ($)

:

$60k - $130k/year

Duration

:

Full Time

Sp. Area

:

Database Developers

Sp. Skills

:

x-Other

Consulting / Contract

Required Skills :

Service Delivery Manager, ITSM, ServiceNow, ITOM, IT Operation management, Change Management, Problem Management

Preferred Skills :

Domain : IT/Software

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APN Consulting Inc
Edison, NJ
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Job Description :

Title: Service Delivery Manager
Fulltime
Location: Santa Clara, California. Day one onsite
Responsibilities

Process definition and ownership.
Primarily the below listed processes.
Deskside Support & Service Desk experience are mandatory.
(Event, Incident, Request, Access, Release, Change, Problem, Asset, capacity & availability management processes)
Should have in-depth knowledge of ITIL framework.
Manage a team of 50-70 people (North America & Mexico)
Identifies and creates solutions to solve issues and risks – escalates to manager where required.
Ensure seamless delivery of technology services within agreed SLA.
Establish and report monthly on effective, actionable metrics for all IT Service Management processes.
Excellent MIS knowledge. Prepare Charts & reports to reflect performance and overall efficiency of operations.
Prepare, analyses and evaluate Data pertaining to effective operations controls.
Excellent knowledge on Process Excellence and Optimizations
ITIL Certificate Preferred

Client : TechMahindra

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