Position-Desktop Support Technician
Location-Richmond, VA(onsite) - MUST be in or within reasonable driving distance to Richmond as role is 5 days onsite per week
Client - Virginia Retirement System
Visa - Open
Note - Don’t let the title fool you; they are looking for someone who is more technical than the average Desktop Support Tech. • Think “Jr. Infra Engineer” type. • They don’t want someone who has just imaged computers with SCCM, they want someone who understands how SCCM works,
Job Description:
Seeking experienced advanced Desktop Support Technician . The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. The company needs individuals who are passionate about customer service and have experience as an advanced Desktop Support Technician.
The role is responsible for Desktop Support, and some AD group policy administration.
Essential Duties and Responsibilities include the following. Other duties may be assigned. All work is performed with deadlines based on agency priorities.
Image machines with Windows 11, following client procedures.
Configure machines to meet individual associate needs, including user specific settings and personal software installation. Configure and support applications installed on the laptop fleet.
Deploy laptop and equipment to new associates.
Facilitate Laptop and Monitor Refresh.
Skills and Abilities
Demonstrated ability to:
Ascertain and meet customer expectations
Work effectively and independently in a fast-paced team environment where priorities can rapidly change
Prioritize own work activities with minimal guidance and coaching
Solve complex problems through discovery and analysis with minimal guidance
Complete complex projects independently with minimal oversight and direction
Manage competing priorities to meet goals
Communicate effectively orally and in writing
Provide, maintain and follow technical documentation.
Demonstrated comprehensive knowledge of the following tools/technologies:
Windows 11
SCCM
Service Desk Ticketing System
Okta
Active Directory
Education and/or Experience
Candidates must have 2 years Desktop Support experience. Senior experience on an Enterprise migration to Windows 11 and Active Directory.