Knowledge, skills, and abilities: - Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary.
- Knowledge of server operations, management, and backup/restore processes.
- Familiarity with Microsoft Window server environments such as Active Directory and Group Policies.
- Knowledge of LAN/WAN, Wi-Fi networks, network systems, network concepts and protocols, structured cabling, and facilities.
- Knowledge of systems infrastructure requirements and standards based on ITIL.
- Knowledge of best practices for structured cabling for racks and network cabinets.
- Understanding of cloud computing, virtualization, and storage.
- Ability to communicate effectively and professionally.
- Ability to establish and maintain effective working relationships with fellow employees, superiors, and other departments.
- Ability to communicate technical information to non-technical personnel.
EDUCATION AND EXPERIENCE:
A bachelor's degree from an accredited college or university with major coursework in computer science or a related field and 2years of experience in network and system administration; or
A combination of an associate degree from an accredited college or university with major coursework in network technology or related field, possession of one or more IT certifications, and 3 years of experience in network and system administration; or
Any equivalent combination of education, training, and experience.
Possession of a CCNA, CompTIA, Microsoft, ITIL or other related IT certification is desired.
SPECIAL REQUIREMENTS:
Possession of an appropriate driver's license valid in the Commonwealth of Virginia
Skill Required / Desired Amount of Experience
Experience troubleshooting challenging technical issues and identifying scope of issue to determine if escalation to next-tier support is necessary Required 5 Years
Knowledge of server operations, management, and backup/restore processes Required 5 Years
Familiarity with Microsoft Window server environments such as Active Directory and Group Policies Required 5 Years
Knowledge of LAN/WAN, Wi-Fi networks, network systems, network concepts and protocols, structured cabling and facilities Required 5 Years
Knowledge of systems infrastructure requirements and standards based on ITIL Required 5 Years
Knowledge of best practices for structured cabling for racks and network cabinets Required 5 Years
Understanding of cloud computing, virtualization, and storage Required 5 Years
Possession of a CCNA, CompTIA, Microsoft, ITIL or other related IT certification is desired. Desired 5 Years