Job Description :
Systems Analyst/Incident management for Messaging Services /(572513)/F2F
Chester, VA
Duration: 4 Months

Short Description:
Duration is accurate: Shorter term assignment tentatively planned to end mid-December

Complete Description:
- Perform Level 2 incident management for Messaging Services
- Provide technical guidance to end users on how to fix incidents
- Interface with multiple suppliers to coordinate and resolve incidents
- Leverage multiple data sources and platforms to troubleshoot issues

- Working knowledge of how email flows and architecture
- Understanding of how on premise based services interact with cloud based services
- Basic understanding of authentication to include single sign-on and multifactor authentication
- Working knowledge of Apple and Android operating systems and how mobile email functions and authenticates
- Good documentation and organization skills
- Excellent customer service skills

Previous VITA/NG experience helpful

Skill
Required / Desired
Amount
of Experience
- Perform Level 2 incident management for Messaging Services
Required
3
Years
- Working knowledge of how email flows and architecture
Required
3
Years
- Understanding of how on premise based services interact with cloud based services
Required
1
Years
- Basic understanding of authentication to include single sign-on and multifactor authentication
Required
1
Years
- Working knowledge of Apple and Android operating systems and how mobile email functions and authenticates
Required
1
Years
- Good documentation and organization skills - Excellent customer service skills
Required
3
Years

Global Candidate Requirements
Skill
Required / Desired
Amount
of Experience

Questions
Description
Question 1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question 2
Please list candidate''s email address that will be used when submitting E-RTR.
Question 3
Position is shorter term in nature - planned through mid-Dec