Job Description :
Job Description:
Extensive knowledge and experience with Voice and Video services technologies, standards and practices.
- Ability to oversee the Voice and Video services lifecycle from strategic planning to operations and financials.
- Voice and Video expertise required to specify business requirements for current & future services.
- Ability to perform Voice and Video technology and operational assessments to manage portfolio.
- Excellent technical awareness and understanding of technology and process for managing Voice and Video services including applications in use.
- Understands business priorities and the business criticality of Voice and Video platforms and applications.
- Understands best practices in service management including contract and vendor management in an outsourcing or shared service environment.
- Proven ability to manage delivery of services to negotiated Service Level Agreements (internal and external)
- Skilled in oral and written communication as it pertains to interpreting technical information and business needs.
- Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems.
- Proven ability to manage projects using project management methodology, interpret complex information and provide informed analyses.
- Understanding of outsourcing contracts and the service delivery management implications.
- Experienced in creating and managing budgets and managing complex technical operational environments.
Required Skills:
Extensive knowledge and experience with Voice and Video services technologies, standards and practices – Required 7 Years
Ability to oversee voice and video services lifecycle from strategic planning to operations and financials – Required 7 Years
Understand best practices in service management including contract and vendor management in an outsourcing or shared service environment – Required 7 Years
Manage to SLA''s internal and external – Required 5 Years
Perform voice and video technology and operational assessments – Required 7 Years
Use project management methodology to interpret complex information and provide informed analyses – Required 5 Years