Job Description :
Company Overview:
Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.
Our client, a leading developer, manufacturer and marketer of integrated systems for analysis of genetic variation and biological functions and serving customers at genomic research centers, clinical research organizations, biotechnology & pharmaceutical companies, seeks an accomplished IT Support Specialist.
* Candidate must be authorized to work in USA without requiring sponsorship *
Description:
Ensure the Service Management ticket queues are effectively managed based on priority & commitment.
Effective management of your personal ticket queue. Timely support. Effective management of hardware and software distributed to employees.
Highly responsive and effective Executive support provision. Continuous observation of internal support provision, providing feedback for opportunities of improvement.
Onboarding of new employees. Contribute to various forms of documentation (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles
Supporting a multiple OS environment. Troubleshooting unified communications. Assisting facilities with expansion.
Supporting the IT needs in regulated Clinical environments and complying with required policies & procedures. Multi domain user & device management.
First 3 months job expectations: learn core support processes and procedures. Develop a close working relationship with other team members locally and across the world. Develop working relationships with key users (Executive Support
Requirements:
At least 4+ years'' experience in the IT industry.
At least 3+ years in a Customer Facing role.
Highly Desired: Audio Visual user support experience. Excellent customer service approach. Clear and Adaptive Communication style. Initiative & self-management. Process development & maturation.
Desired: ITIL v3 Foundation. Experience supporting management. Documentation.
I''d love to talk to you if you think this position is right up your alley.
If you''re looking for rewarding employment and a company that puts its employees first, we''d like to work with you. We''re driven, people driven.
NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening. Qualified candidates with criminal histories, are considered in a manner that is consistent with local, state and federal laws.