Job Description :
Introduction:
Federate Systems Corp. is looking for a Senior HP Business Service Manager (Enterprise Monitoring) to support one of our financial clients in Northern Virginia. This position is open for US Citizens and Green Card holders only.
Duties and Responsibilities:
Responsible for the health of enterprise monitoring tools and infrastructure such as: HP Business Service Management, HP Business Process Monitor, HP Sitescope, HP Operations Manager Window I, HP Real User Monitor, HP Operations Manager, HP Network Node Manager HP Arcsight, CA Application Performance Manager Suite, Orion Solarwinds, HP Network Node Manager, and any other monitoring solutions
Planning, communicating to users of plans, testing, implementation and upgrade of enterprise monitoring tools
Integrating our enterprise monitoring tools from data sources such as the UCMDB and between the enterprise monitoring tools and other applications such as HP Service Manager and HP Operations Orchestration.
Developing engineering monitoring strategies and solutions for vital business applications and channels.
Configuring and implementing monitoring solutions across ISD environments (lower and production)
Maintaining dashboards used by Major Incident Management, CCNO, and other ISD areas
Integrate Event Management processes and solutions with Availability, Incident and Problem processes
Ensuring the communication of Event Management processes, monitoring technologies and infrastructure, and monitoring capabilities, with other departments, application owners, developers, technology and infrastructure support
Implementing Event Management processes through the ISD project and software development lifecycle.
Providing level 1 and II troubleshooting and resolution support when there are enterprise monitoring tool, related outages or issues
Training internal employees, project teams, and other ISD stakeholders on the capabilities of our tools and their use once deployed to production.
REQUIRED EXPERIENCE AND KNOWLEDGE:
Hands-on expert scripting skills with HP UFT and/or HP QTP using VB scripting skills.
3-5 years hands on HP Business Service Management and OMi configuration and dashboard experience
3-5 years hands on scripting with Vugen to develop Application synthetic user scripts for HP Business Process Monitor
Experience with multi-vendor enterprise monitoring tools such as Operations Manager for Windows, Network Node Manager, Orion Solarwinds, CA Application Performance Manager suite.
Working knowledge on creating monitors in HP Sitescope
Ability to multi-task and prioritize high priority tasks and projects
General knowledge of the Service Portfolio, Business Services, Configuration Items and Universal Configuration Management Database (UCMDB) and how that works
Ability to work through problems in a methodical approach while under pressure and within timelines
Ability to effectively learn and understand Applications and how they function to effectively monitor them and/or how they impact Event Management
Knowledge and understanding of ISD processes such as PMLC, SDLC, Incident, Problem, Change
General knowledge of the network and infrastructure such as the OSI Layer model, routers, switches and protocols (e.g., SNMP), F5 Global and Local traffic managers
General knowledge of Oracle, MS SQL, DB2 databases, how to connect to databases, and run queries
General knowledge of the following: web services and how they work, XML requests/response, datapower, websphere, and JVMs
Ability to develop and document Event Management
This is an excellent opportunity for an experienced and motivated IT Professional who consistently seeks personal challenges and professional rewards. The work environment is stimulating, challenging, and fun. You''ll get the chance to work with bright, highly motivated people.
If interested, please submit your MS Word formatted resume for review to recruiter at .