Job Description :
Position: Desktop Systems Analyst
Location: Washington DC
Ph and skype
Duration: 6 months
This is one for strong Desktop Systems Analyst who can support both MAC and PC environment.
Installation of hardware and software which includes new hire system setups.
Must have a strong understanding of Windows operating systems, network experience, and knowledge with all Microsoft Office products as well as troubleshooting experience.
Mac experience and IT certification would be a plus.
Troubleshoots software and hardware issues and identifies network problems.
Provides technical on-site maintenance and support for new and existing systems.
This job may include any aspect of field support, and is not limited to system hardware and software, PC''s. Provides quick response and maximum uptime for all users and performs end user training when necessary.
Installs and replaces microcomputer hardware and peripheral components such as monitors, keyboards, printers and disk drives.
Must have a solid understanding of the desktop/laptop workplace environment and be familiar with mobile devices. Coordination with Service Desk and management personnel on a daily basis.
All other duties as assigned.
Install, Upgrade, Deploy, Test, maintain and troubleshoot Windows and Mac OS X including Office Suite;
able to provide and restore systems configurations and/or reimage or refresh Ability to troubleshoot hardware, software including network and internet connectivity issues on site or remotely Provide assistance and support for remote employees using Citrix Strong Customer Service and communication skills required;
verbal and written Demonstrated excellent interpersonal skills Experience trouble shooting and resolving computer hardware, software, peripherals and VOIP issues Familiarity with encryption and security tools including backup and restores Managing and implementing IOS devices using Mobile Device Management (MDM) tools Assist maintain knowledge base database, documentation and asset inventory database Work closely with team and other towers and service providers to resolve issues and problems;
escalate issues and/or coordinate with other team and service providers as necessary Manage individual tickets and queues to meet SLA Ability to take on small projects from start to finish
PC/Intel Experience: Support Windows 7,
Microsoft Exchange/Outlook Client, O365,
Microsoft Office Products including Lync/Skype, Laptop Backup and Encryption, Mobile Iron,
Citrix, knowledge of SCCM, Able to do Remote support, Basic Understanding: Active Directory,
WINS, DNS, LAN/WAN, TCP/IP, VPN and DHCP, IOS and Android devices and network printing.
Mac/Apple Experience:
Support El Capitan and older Mac OS like Yosemite, FileVault Encryption,
Connected Backup, Microsoft Exchange/Outlook Client, O365,
Microsoft Office Products including Lync, Mobile Iron, Citrix,
ARD(Apple Remote Desktop), Parallels, knowledge of Casper Remote and Self Service,
Adobe Products, Basic Understanding: Active Directory, WINS, DNS, LAN/WAN, TCP/IP, VPN and DHCP,
IOS and Android devices and network printing.