Job Description :
JOB DESCRIPTION:
Federate Systems is looking for a Senior Desktop Support Engineer to support one of our federal clients in Washington, DC. This is a contracting position till 08/31/2018. Entire contract is going through a seven (option) year extension.
The Senior Desktop Support Engineer will be a very hands-on, senior member of a the Technical support team responsible for PC desktop, laptop configuration ,mobile device, and application support including Windows operating systems and software and other applications.
JOB RESPONSIBILITIES:
Maintain, update, monitor all workstations, application software and/or virtualized technologies in support of assigned tasks.
Use Microsoft SCCM, McAfee ePO Server, IBM BigFix and other tools for software distribution. and reporting. Reporting Tasks include:
Install, upgrade, support and troubleshoot Windows 7 & 10 and Microsoft Office
and any other authorised desktop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any
other authorised peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers
and any other authorised peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other
authorised peripheral equipment
Customize desktop hardware to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Responsible for monitoring, operating, managing, troubleshooting and restoring to
service any VPN client, personal computers (PC) or notebooks and Tablets that has
authorized access to the network
When the restoration is beyond the scope of the computers, laptops, printers and
any other authorised peripheral equipment the Desktop Support Engineers will
escalate the issue/problem to proper tier 3 senior support team member
Develop trends by monitoring and analysing incoming calls, problems and support
requests
Produce the Daily Tasks Report
Produce the Weekly Operational Status Report
REQUIRED EDUCATION, SKILLS AND EXPERIENCE:
Associate’s Degree from an accredited college or university required, equivalent experience will be considered in lieu of degree
Minimum two (5) years of Systems Engineering experience required
Experience providing problem Management record support
Knowledge of SCCM, Remedy, BigFix, McAfee
Hands on experience using SCCM or BigFix to patch workstations in an enterprise computing environment
Experience with NIST standards and applying OS, browser and application STIGs
Experience with analyzing vulnerability reports
Group policy experience
Strong analytical and problem-solving skills
Excellent troubleshooting and customer service skills. Highly detail-oriented and productivity-oriented. Organized, timely, and customer service-oriented
Ability to work well independently and in a team setting
Ability to work proactively and effectively with clients, and deliver high quality work products in a timely manner. Professional attitude and positive demeanor at all times.
Adaptability, flexibility and ability to deal with ambiguity and change. Excellent attention to detail and good analytical skills. Ability to multi-task and handle incoming calls as well as emails
Excellent Customer Service skills. Excellent written and verbal communication skills.
If interested, please submit your MS Word formatted resume for review to recruiter at .