Job Description :
AV/Video Tech Support 2

Richmond, VA

9 Months

*local candidates strongly preferred

*ONLY in-person interviews will be conducted, NO Skype, NO exceptions
IT Support Technician to provide Audio Visual (AV), Video Teleconferencing
(VTC), and end user support services

DUTIES AND RESPONSIBILITIES:

Provides technical support for VTC conference call monitoring, performance
reports, troubleshooting of AV/VTC issues and audio/video conferencing
related issues
Install and configure VTC codec equipment and support of desktop or room
based VTC suites

Upgrade current software and hardware already in operation
Works directly with customers to assist in setup/break down and operation
of electronic presentations via audio/video conference equipment
Works directly with customers to assist in managing and fixing desktop,
laptop, tablet, mobile device and printer issues

Schedule, setup, monitor point-to-point, multi-point, dry run, and ad-hoc
audio/video conference
Performs video camera and audio recordings
Performs media editing for customer playback, archiving, and publishing
final formats to support special events and conferences as video production
team

Sets up and operates audio system for live events and ceremonies, and
assist video production requirement
Train techs and end users to operate AV/VTC equipment

Conducts site surveys to establish AV/VTC equipment customer requirements
Must be able to lift and/or carry no more than 50 pounds of AV/VTC
equipment
Job requires some travel and overnight stays

REQUIRED EXPERIENCE:

At least four years current experience

REQUIRED SKILLS:

Windows 7/10, Microsoft Office, Project, Visio, SharePoint, MAC & PC
Audio/video editing software

CERTIFICATIONS DESIRED:
Crestron, Cisco/Tandberg, Polycom, Microsoft
             

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