Job Description :
Essential Responsibilities:
Independently lead design & build activities (on-site & remote) for the application coordinating solution planning and execution across the project team
Act as a product SME for complex functional issues as needed, especially related to determining when customer requirements require a custom solution and configuration and validation of new features
Serve as the customer point of contact for application assignments
Present product knowledge and system design options to clients’ while providing industry relevant examples and experience-based solutions on an extemporaneous basis
Advise on development of testing plans strategies and execution as well as support all customer testing activities including issue resolution and troubleshooting guidance.
Collaborate on the user interface design with service engineer and provide functional product expertise as needed, acting in a consultative capacity to deliver the right solutions to clients.
Actively engage with the customer throughout the implementation process, including project kickoff, development and prioritization of project goals, project team selection and review.
Provide clients with best practice suggestions for key implementation decisions, workflow design, system set-up, preload planning, determination of go-live readiness, custom workflow training, go live support and post-live follow up, including contingency plans (as needed)
Coordinate implementation activities within their product expertise and communicate effectively with external clients as well as internal teams.
Independently lead and facilitate current state, future state, and gap analysis sessions with the customer project team
Participate, as required, in New Product Introduction (NPI) process and improvement of processes, implementation methodology and product efficiency
Provide business use cases supporting product QA of new releases and short- and long-term objectives of product roadmap
Review and provide input to PS training materials and presentations
Develop case studies, presentations, and internal process development
Manage continuous improvement efforts regarding the development of tools and processes that support our implementation deliverables; leading or collaborating on internal projects promoting operational efficiencies and organizational effectiveness
Act as a functional leader or mentor for other members of the GE project team on complex, integrated customer implementations providing guidance regarding ‘Best Practice,’ communication, and implementation strategies
Exhibit strong communication and organizational skills
Basic Qualifications:
Bachelor’s Degree or equivalent (defined as High School Diploma/GED and minimum 7 years relevant experience)
Minimum 4 years software implementation and/or Business Consulting experience
Desired Characteristics:
Ability to self-direct projects through an implementation
Ability to take direction from both Management and Project Managers overseeing the projects you are assigned.
Ability to prioritize multiple tasks and responsibilities across a delivery team, while maintaining a high level of quality service and professionalism
Ability to interact confidently with customers from end users to executive suite.
Strong organizational, verbal and written communication, interpersonal, problem solving and presentation skills.
Software skills in software analysis, design, and methodology
Training experience or strong knowledge of adult learning principles.
Salesforce Platform App Builder and Developer certification(s) preferred
Technical experience with Force.com, SFDC Administrator, Visual Force
Demonstrated success in working with enterprise customers, vendors, and cross-functional teams
Ability to work remotely and actively manage several concurrent customer engagements
Technical Expertise:
Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions across disparate functions. Coaches others on troubleshooting and problem-solving techniques.
Acts as a resource for others in solution design. Knows best practices which result in higher adoption of solutions based on product capabilities. Ability to communicate product capabilities internally and in customer facing situations.
Understands and can work within multiple project management methodologies including waterfull, Agile and hybrid
Sirisha
NMK Global Inc
Desk Ext-225
Direct