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Service Delivery Manager 24-02725
Santa Clara, CA
Santa Clara
CA
95056
Date
: Apr-19-24
2024-04-19
2025-04-09
Service Delivery Manager 24-02725
Santa Clara, CA
Apr-19-24
Work Authorization
US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect
Rate/Salary ($)
:
$60k - $130k/year
Duration
:
Full Time
Sp. Area
:
Database Developers
Sp. Skills
:
x-Other
Consulting / Contract
CONTRACTOR
Required Skills
:
Service Delivery Manager, ITSM, ServiceNow, ITOM, IT Operation management, Change Management, Problem Management
Preferred Skills
:
Domain
:
IT/Software
Work Authorization
US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect
Rate/Salary ($)
:
$60k - $130k/year
Duration
:
Full Time
Sp. Area
:
Database Developers
Sp. Skills
:
x-Other
Consulting / Contract
CONTRACTOR
Required Skills
:
Service Delivery Manager, ITSM, ServiceNow, ITOM, IT Operation management, Change Management, Problem Management
Preferred Skills
:
Domain
:
IT/Software
APN Consulting Inc
Edison, NJ
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Title: Service Delivery Manager
Fulltime
Location: Santa Clara, California. Day one onsite
Responsibilities
Process definition and ownership.
Primarily the below listed processes.
Deskside Support & Service Desk experience are mandatory.
(Event, Incident, Request, Access, Release, Change, Problem, Asset, capacity & availability management processes)
Should have in-depth knowledge of ITIL framework.
Manage a team of 50-70 people (North America & Mexico)
Identifies and creates solutions to solve issues and risks – escalates to manager where required.
Ensure seamless delivery of technology services within agreed SLA.
Establish and report monthly on effective, actionable metrics for all IT Service Management processes.
Excellent MIS knowledge. Prepare Charts & reports to reflect performance and overall efficiency of operations.
Prepare, analyses and evaluate Data pertaining to effective operations controls.
Excellent knowledge on Process Excellence and Optimizations
ITIL Certificate Preferred
Client :
TechMahindra
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