Responsibilities:
• Swiftly resolve incidents, making decisions on solutions and managing impact.
• Lead technical and business discussions for incident resolution.
• Log, categorize, and prioritize incidents, escalating when necessary.
• Develop and update Operations and Incident Management processes.
• Manage Post-Incident Review process and compile Monthly Metrics Reports.
• Learn essential application and business processes.
• Participate in enterprise monitoring initiatives.
• Perform other assigned duties.
• Champion best practices.
General Requirements:
• Work under general direction, responding to complex issues with discretion.
• Interact and influence colleagues, maintaining working-level contact with clients and partners.
• Apply a methodical approach to issue resolution.
• Demonstrate effective communication skills.
• Plan, schedule, and monitor work competently within limited deadlines.
Functional Skills:
• Understand the value of accuracy and attention to detail.
• Apply knowledge of economic, financial, market, and industry trends.
• Demonstrate knowledge of consulting techniques.
• Possess knowledge and ability for financial forecasting and modeling.