| Workstation Support is sought to join a team responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.). Summary: Workstation Support maintains device compliance and health, including tracking PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues. Responsibilities: - Monitor incident queues for issues and take ownership and assist customers as required.
- Keep all support tickets up to date and well documented.
- As required, provide documentation on issue resolution for other teams.
- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.
Requirements: - 3+ years Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +).
- 3+ years developing, testing, and maintaining PC’s in a large domain environment.
- 3+ years installing and configuring PC hardware and peripherals.
- 3+ years repairing PC’s by replacing hard drives, motherboards, memory, …
- 3+ years of experience with security, disk encryption, and anti-virus products on MS Windows PCs, laptops, and Apple OSx MACs.
- 3+ years of Active Directory and experience troubleshooting GPO’s and name resolution.
- 3+ years of experience managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
- 2+ years supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD).
- 2+ years providing Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.
- 1+ year integrating Macintosh systems into an Active Directory Domain environment.
- Ability and willingness to perform all work onsite in Harrisburg, PA.
- Strong communication skills, both written and spoken.
Preferences: - 2+ years performing Configuration Management Console queries and reporting.
- 2+ years performing SCCM OSD Task Sequences. Possess a thorough understanding of their implementation and how to create and optimize.
- 2+ years using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).
- 1 or more Microsoft certification.
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