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Voice Engineer (Genesys Outbound Contact)
Austin, TX
Austin
TX
78785
Date
: Apr-06-20
2020-04-06
2021-04-06
Voice Engineer (Genesys Outbound Contact)
Austin, TX
Apr-06-20
Work Authorization
US Citizen
GC
H1B
OPT EAD, CPT EAD, GC EAD, L2 EAD, H4 EAD, TN EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior
Rate/Salary ($)
:
Depends on experience
Duration
:
Long term
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
Telecomm Engineer
Consulting / Contract
Third Party OK
CONTRACTOR
Required Skills
:
Voice engineering, Genesys OCS, Genesys GMS, Genesys CX, Genesys 8.x, Genesys Framework, ACL, Firewall, CI/CD tool, Cloud
Preferred Skills
:
Domain
:
IT/Software, Telecom
Work Authorization
US Citizen
GC
OPT EAD, CPT EAD, GC EAD, L2 EAD, H4 EAD, TN EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Architect, Senior
Rate/Salary ($)
:
Depends on experience
Duration
:
Long term
Sp. Area
:
Sys Admin, IDM, Cyber, Sec OPS
Sp. Skills
:
Telecomm Engineer
Consulting / Contract
Third Party OK
CONTRACTOR
Required Skills
:
Voice engineering, Genesys OCS, Genesys GMS, Genesys CX, Genesys 8.x, Genesys Framework, ACL, Firewall, CI/CD tool, Cloud
Preferred Skills
:
Domain
:
IT/Software, Telecom
Sierra Business Solution LLC
Phoenix, AZ
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
Voice Engineer (Genesys Outbound Contact)
Location: Austin, TX
Duration: Long term
Type: Contractual through IMPLEMENTATION PARTNER
Exp: 8+ yrs
BR/H on C2C: DOE
Responsibilities include:
Genesys OCS, GMS setup, troubleshooting and support
Setup, deploy and support Genesys CX Contact
Handle Genesys configuration required
Application deployments, requesting ACLs/Firewalls, working with third party vendors
Design, documentation and maintaining test environment relevant to OCS GMS and CX Contact
Understanding of tools to monitor, alert, and troubleshoot the solutions.
Ownership and accountability for environment readiness, ensuring the platform is appropriately scaled to meet business need.
Support of project initiatives as they relate to the Voice platform, working with the global and regional teams to identify and define deliverables.
Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and follow up for impactful P1/P0 incidents and lower priority recurring issues.
Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and system utilization.
Required Skills:
5+ years of Voice Engineering, telephony experience
Extensive experience with Genesys 8.x platform architecture
Knowledge of Genesys Framework (Config + Management
Experience designing and working on Genesys Outbound Contact (OCS)
Working experience with GMS specifically around callback services
Experience integrating applications with GWS
Knowledge of Genesys CX Contact
Working knowledge on CI/CD tools
Expert with network and common data centre infrastructure
Bachelors degree in Computer Science, Engineering or related field
Excellent interpersonal, collaboration and communication skills
Preferred Skills:
Extensive experience with Unix/Linux OS system administration, configuration, performance tuning, maintenance and security
Experience with Genesys / Contact center call routing
Knowledge of Oracle, Cassandra Database, Experience with Docker and other Cloud style deployments (Kubernetes)
If interested in exploring the opportunity, please revert with resume, visa status & BR/H on C2C
Neha Doshi
Sr. Technical Recruiter
Sierra Business Solution
Five two zero –two eight eight – eight one two eight
neha(at)sierrasoln(dot)com
Client :
Confidential
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