Job Description :

Job Title: Video Operations - Associate 

Job ID: 37163 

Location: Mission, KS 66202 

Duration: 36+ Months with possible extensions 

Interview Process: Phone/WebEx 

Number of Positions: 1 

*** Candidate required to be a U.S. Citizen or U.S. National*** 

***Local candidates only, Mission, KS 

***Flexible hours required. OT will be rare and will need to be pre-approved. Need to be flexible. Days/nights/weekends/holidays 24/7/365… Able to move between shifts as needed with minimum notice based on needs of the business. 

Required Skills: 

Video Operations – Associate: 

ServiceNow/MoogSoft/Prometheus/Grafana: 

Providing a live channel video/ad insertion and video-on-demand (VOD) services in on premises/Cloud-based environments

Kubernetes/BitBucket/GIT: 

Unix/Linux: 

Azure: 

Agile/Scrum: 

Top 5 Skills / Additional Job Posting Description Details * 

TOP SKILLS NEEDED:o Familiarity in configuration and optimization of a diversity of toolsets to maintain and improve services (ServiceNow, MoogSoft, Prometheus Grafana)o 5+ years of experience with technologies associated with providing a live channel video, ad insertion and video-on-demand (VOD) services in on premises or cloud-based environmentso Provide support to the on-air operations environment with monitor and control (M&C) to restore functionality including performing follow up and assisting with diagnostics and troubleshooting of broadcast servers, applications, and software.• Put the end-user experience at the core of the team's focus and continually drive to measure and improve it• Provide support to the on-air operations environment with monitor and control (M&C) to restore functionality including performing follow up and assisting with diagnostics and troubleshooting of broadcast servers, applications, and software• Assist with system testing and validation of monitoring and control maintenance• Assist with projects including the planning, implementation, procedures, documentation, installation and training of staff as needed• Take ownership of issues affecting the service regardless of functional area or organizational boundary• Be adaptable, expect change and keep both skills and mindset current to respond to the demands of the business• Leverage technical skill sets to explore, evaluate, and deliver new technologies, techniques, and tools to advance the capabilities of the team• BS/BA in a technology related field is preferred• Familiarity with Kubernetes, BitBucket/GIT, Unix/Linux, Azure and agile/scrum methodologies with strong scripting and automation skills. 

Roles and Responsibilities: While monitoring, also responsible for operating automation platforms and collaborating with Client's employees and out of country vendors (production groups) to oversee a broadcast, using various computer applications to configure all live SD and HD signals for any impairments. What is supported:  

1) Develop an understanding in areas of specialization in video broadcast software & hardware systems. Resolve wide ranges of issues in high pressure circumstances at times collaborating with other groups and departments. 

2) Troubleshoot problems using data analysis and evaluation of identifiable factors in compression, conditional access, and master control. Must have a general understanding of broadcast signal flow.

3) Understands incident management and escalation workflows to accurately inform a general group and or groups with detailed information of issue.  

4) Producing reports that capture data needed for continuous improvement of organization, team, and group. Support areas include quickly troubleshooting, perform rudimentary or intermediate restorative actions, or escalation towards prompt restoral of services. Able to identify issues affecting the health of the broadcast. Requires a growing knowledge of traffic, automation, scheduling, guide, conditional access, process workflows and system interfaces unique to every platform utilized in the broadcast. Must be able to communicate with precise, detailed information to other team members and groups. Develops a strong working relationship with other team members and groups both internal and external in a 24/7 broadcast operation.