Job Title: Video Operations - Associate
Location: Long Beach, CA 90810
Duration: 12-36 Months
Interview Process: Phone/WebEx
** Candidate required to be a U.S. Citizen or U.S. National**
Required Skills:
Video Operations- Associate:
Hardware/application systems support:
Operating systems (Microsoft Windows, Linux and Unix):
Network Infrastructures/Protocols:
Top 5 Skills / Additional Job Posting Description Details *
• AS degree or higher in Computer Science, Electrical Engineering or equivalent combination of education/experience preferred.
• Minimum of 4 years related experience in direct hardware and application systems support, technical operations or related discipline requiring Tier I and Tier II level troubleshooting preferred.
• Intermediate knowledge of both video compression and automation systems, monitoring and alarming systems
• Must have a fundamental understanding of the multiple operating systems used in enterprises including Microsoft Windows, Linux and Unix
• Intermediate understanding and experience of Network Infrastructures, Network Protocols and Multicasts
• The ability to communicate information effectively in a verbal, written and technical fashion
• Energetic and progressive problem solver with expert troubleshooting skills and ability to quickly analyze relationships between problem components and derive creative solutions towards prevention.
• Highly organized and able to effectively multi-task or prioritize, make decisions and works with minimal to no supervision.
• Quickly adapts and thrives in a team-oriented, collaborative, fast-paced environment.
Unique Requirements of the Role:
• Must be willing to work flexible shifts to support 24/7 environment
• Must be willing to work Holidays, Weekends and overtime as needed
• Ability to lift 20-40 Pounds
• Spanish Fluency.
Roles and Responsibilities:
While monitoring, also responsible for operating automation platforms and collaborating with Client employees and out of country vendors (production groups) to oversee a broadcast, using various computer applications to configure all live SD and HD signals for any impairments. What is supported:
1) Develop an understanding in areas of specialization in video broadcast software & hardware systems. Resolve wide ranges of issues in high pressure circumstances at times collaborating with other groups and departments;
2) Troubleshoot problems using data analysis and evaluation of identifiable factors in compression, conditional access, and master control. Must have a general understanding of broadcast signal flow
3) Understands incident management and escalation workflows to accurately inform a general group and or groups with detailed information of issue;
4) Producing reports that capture data needed for continuous improvement of organization, team, and group. Support areas include quickly troubleshooting, perform rudimentary or intermediate restorative actions, or escalation towards prompt restoral of services. Able to identify issues affecting the health of the broadcast. Requires a growing knowledge of traffic, automation, scheduling, guide, conditional access, process workflows and system interfaces unique to every platform utilized in the broadcast. Must be able to communicate with precise, detailed information to other team members and groups. Develops a strong working relationship with other team members and groups both internal and external in a 24/7 broadcast operation.
• Diagnosis, maintenance, performance tuning or upgrades various systems and applications used for signal acquisition, processing distribution, transmission and monitoring to ensure critical components are always in optimal working condition. These systems include but are not limited to decoders, encoders, video/audio/IP routers, servers, switchers, compression control systems, multiplexers, modulators, power amplifiers or antennas.
• Constantly evaluate processes or procedures, effectively finds opportunities for systems, process or workflow improvements, compile method of procedures or supplementary reference materials and aggressively drives process automation or related means to enhance workflows.
• Works in collaboration with several teams in-country as an extension of regional support network resource team, collaborating extensively to drive initiatives, standardization, joint projects or other assignments as needed.
• Proficient in multi-disciplinary troubleshooting, log analysis & event correlation, incident management ownership, root cause analysis and joint team communications. Proactively learn various service and system profiles, working configurations, dependencies and relationships.
• Drive and implement incident, change and problem management for on air services, interacting with various ticketing platforms.