Roles and responsibilities:
· The candidate should have at least 2 years of experience in supporting the Veeva Vault application.
· Prefer candidates who are certified in Veeva Vault Administration.
· Experience in Veeva Vault RIM and lifecycle domain will be an added advantage.
· The candidate should have good knowledge of the ITIL support process.
· Should have good communication skills.
Job Description:
· Provide L2/L3 support for Veeva Vault RIM application.
· L2 support will mainly include handling the end-user issues in Veeva and L3 will include Veeva administration and configuration.
· Handle configuration change requests on lifecycles workflows security settings objects document types/subtypes etc.
· Work with the vendor for any major issues/bugs in the application.
· Coordinate with vendor for Veeva product releases.
· Should understand the integrations well and work with the integrated teams for any issues.
· Since it is a 24/7 project candidate should be flexible