| - Work with Service Designers on user research where appropriate
- Convert findings from user research, stakeholder interviews, and product needs into concrete wireframes and prototypes
- Work with developers to understand the micro-interactions, behaviors, and implementation of your designs into code
- Work with other UX designers to build, iterate, improve a common design system where appropriate
- Create artifacts for presentations, press events, or communications where necessary
MANDATORY SKILLS/EXPERIENCE - 4 years of experience in UX design (or related fields) during which time candidate had demonstrated experience independently creating compelling UX designs, using and/or creating design systems, and conducting design crits of other designers’ work
- Expert knowledge of user experience methods
- Expert knowledge of content publishing systems
- Expert knowledge of interaction design methods and systems
- Knowledge of agile ways of working and modern software development practices
- Knowledge of modern tools and platforms for designing and publishing content and optimizing interaction
- Expert-level skill in UX software including Figma
- Nuanced understanding of diversity, equity, inclusion and accessibility in the context of digital service design
- A portfolio demonstrating a range of user-centered products
- Relentless focus on the user, able to translate user feedback to content and interaction needs and user stories
- Ability to influence at the most senior levels in an organization, communicating the value of user experience across our services and channels
- Ability to think strategically, mapping organizational needs to user experience, content and interaction design
- Ability to prototype in a range of tools
- Ability to run a community of practice, develop people and set strong consistent standards
- Ability to develop user-focused content and interaction across multiple services and channels to create a seamless user experience
- Ability to translate business language to plain English, bridging the gap between a corporate service need and a user need
- Ability to build relationships across the organization at all levels, especially with policymakers and service owners
- Strong communication skills, including the ability to make complex languages and processes easy to understand
- Skilled in providing feedback to and mentoring other to make sure they’re delivering quality work
- Ability to coach teams in agile ways of working
- Experience pairing with other disciplines to create amazing user experiences in digital and non-digital services
- Experience using analytics, user feedback, and user research to evaluate and improve user experience.
- Experience creating clear content and interaction across multiple services and channels concurrently, working between product teams with the ability to prioritize
- Experience of line management and developing people
- Experience coaching and mentoring
- Experience leading a community of practice
- Desire to take an active role in the cross-government digital community
- Experience writing user experience, content and interaction strategy and designing user experience
DESIRABLE SKILLS/EXPERIENCE - Expertise in Figma
- Ability to plan, conduct, and synthesize user research
- Ability to build interactive prototypes as clickable designs or in code
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