Engagement Type:
Contract
Short Description:
6-10 years of experience. Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
Complete Description:
The Office of the Chief Financial Officer is looking for a technical writer to assist in developing and documenting standard operating procedures, technical content for inclusion in online knowledge bases and/or related training materials, and messaging and communications for an IT Help Desk. The Contractor shall provide expertise as defined in the following section: • Developing templates and assisting in the documentation of IT policies and standard operating procedures. • Developing and maintaining training and user support processes and documentation. • Developing an IT communications and messaging strategy. • Website layout and design. --------------------------------------------- CONTRACT JOB DESCRIPTION Responsibilities: 1. Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. 2. Coordinates the display of graphics and the production of the document. 3. Ensures content is of high quality and conforms to standards. Minimum Education/Certification Requirements: Bachelor’s degree in IT or related field or equivalent experience
Client Information
Required/Desired Skills
Required /Desired
Skill
Amount
of Experience
6-10 yrs. writing a variety of technical instruction manuals and how-to guides
Required
6
Years
6-10 yrs. writing design specs for complex systems
6-10 yrs. expertise and support of MS Office and Visio
Bachelor’s degree in IT or related field or equivalent experience
10
Certification in ITIL Foundation version 3 or later
Current Project Management Professional certification
Knowledge of best practice help desk or service desk principles
Documenting SOPs and processes
Developing technical training documentation and aids
4
Developing online content for technical support organizations
A e Creative Cloud expertise
Website layout and design
2
Developing a communications and messaging strategy