JIRA, App Annie, Any one Analytics Tool (A e),Kibana Dashboards, Grafana ,Glassbox, Medallia
1. Minimum 7+ years of Experience.
2. Should be able to capture and analyze the logs and work with Dev teams to drive the issue to closure
3. Should have experience working as a Technical Analyst and good analytics knowledge.
4. Should have experience Analyzing and capturing trends and submit trend report on daily basis to customer.
5. Working Experience on Mobile Apps Feedback Analysis.
6. Should be able to simulate customer feedback reported.
7. Should be able to work with the end to end teams and drive the issues to closure
8. Should be able to work with Verizon Business & Product Owners to highlight the Feedback trend and submit Analytics report
9. Should prepare a daily report on the customer feedback end to end (In-App, Store feedback) and share the trends
10. Should be able to correlate the PROD bugs alongside customer feedback and monitor the trend
11. Should be able to categorize the customer feedback and prioritize the issues and work alongside business.