Tech IT Project Manager - Infra and Networking
Location : Salt Lake City, UT
Contract : 6-12 Months
Key Responsibilities
? Partner with data center and network architecture groups to ensure all designs and implementations meet requirements.
? Be a key technical decision maker for GCX Customer Service Application and infrastructure strategy
? Partner with corp & site Networking & Network Security on GCX requirements & resilience- for Corp, 3PP, W@H
? Lead Roadmap planning with ITSS organization
? Partner with business and technology stakeholders to translate business requirements into technical solutions
? Establish and develop personal credibility and business relationships with key technology stakeholders across the organization
? Regular program updates to Executive Leadership on potential vulnerabilities, risks, new technologies, upcoming changes
? Understand CS application design, architecture and infrastructure dependencies in detail
? Lead Infrastructure related Postmortem & follow up on action items for correction & prevent driving zero downtime & resilience
? Keep up to date on industry trends in Customer Service Technology
? Build relationships with business partners, internal and external; contribute to broader goals and growth beyond the scope of a single or your current project
? Lead project management activities for end-to-end delivery in close collaboration with the product, Engineering, vendor and other internal teams such as InfoSec and ITSS
? Prioritize and track the progress of the project/portfolio against key objectives and results while monitoring progress during the iteration and proactively managing risks / blockers / impediments
? Effectively communicate status to various stakeholders including key senior leadership
? Design, facilitate and lead various workshops with various stakeholders
? Enjoy operational precision and detailed program management, but understands the broader strategic context of the business
? Get along well with others from diverse backgrounds and be able to work with flexible working hours across the globe
Candidate Requirements
? Strong background in technical architecture & business systems analysis (preferably with customer support organizations) and project management throughout the product life cycle.
? Ability to quickly and independently identify technology dependencies and potential CS application impacts
? Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product specifications
? Experience managing complex technical projects working among several technical teams, from Platform to Telecom to InfoSec. Examples: Database migrations, security/compliance projects, etc.
? Experience managing projects for contact center technology and/or experience working in a contact center. Understanding/Familiarity with the technology stack for a contact center is needed
? BS / BA in computer science, business, engineering and/or significant experience working for organizations that build/manage technology
? Competent with Microsoft Office, Project Management tools, Internet technologies, etc.
? Experience in Cyber Security policies, protocols, tools, and processes is preferred