Job Description :

Tech IT Project Manager - Infra and Networking 

Location : Salt Lake City, UT

Contract : 6-12 Months

Key Responsibilities

?        Partner with data center and network architecture groups to ensure all designs and implementations meet requirements. 

?        Be a key technical decision maker for GCX Customer Service Application and infrastructure strategy 

?        Partner with corp & site Networking & Network Security  on GCX requirements & resilience- for Corp, 3PP, W@H

?        Lead Roadmap planning with ITSS organization

?        Partner with business and technology stakeholders to translate business requirements into technical solutions

?        Establish and develop personal credibility and business relationships with key technology stakeholders across the organization

?        Regular program updates to Executive Leadership on potential vulnerabilities, risks, new technologies, upcoming changes

?        Understand CS application design, architecture and infrastructure dependencies in detail

?        Lead Infrastructure related Postmortem & follow up on action items for correction & prevent driving zero downtime & resilience

?        Keep up to date on industry trends in Customer Service Technology

?        Build relationships with business partners, internal and external; contribute to broader goals and growth beyond the scope of a single or your current project

?        Lead project management activities for end-to-end delivery in close collaboration with the product, Engineering, vendor and other internal teams such as InfoSec and ITSS

?        Prioritize and track the progress of the project/portfolio against key objectives and results while monitoring progress during the iteration and proactively managing risks / blockers / impediments

?        Effectively communicate status to various stakeholders including key senior leadership

?        Design, facilitate and lead various workshops with various stakeholders

?        Enjoy operational precision and detailed program management, but understands the broader strategic context of the business

?        Get along well with others from diverse backgrounds and be able to work with flexible working hours across the globe

 Candidate Requirements

 

?        Strong background in technical architecture & business systems analysis (preferably with customer support organizations) and project management throughout the product life cycle.

?        Ability to quickly and independently identify technology dependencies and potential CS application impacts 

?        Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product specifications

?        Experience managing complex technical projects working among several technical teams, from Platform to Telecom to InfoSec. Examples: Database migrations, security/compliance projects, etc.

?        Experience managing projects for contact center technology and/or experience working in a contact center. Understanding/Familiarity with the technology stack for a contact center is needed

?        BS / BA in computer science, business, engineering and/or significant experience working for organizations that build/manage technology

?        Competent with Microsoft Office, Project Management tools, Internet technologies, etc.

?        Experience in Cyber Security policies, protocols, tools, and processes is preferred



Client : KAnand

             

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