Job Description :

Job Title: Team Lead - Level IV

Location: Hartford, CT

Duration: 6+ Months

Pay Rate: 90 100$/HR on C2C/1099

Note: Selected candidates need to be on board Onsite. They need to pick their on- boarding documents and equipment manually. No expenses will be paid for travelling

Job Description:

The Service Designer will work closely with our cross-functional project team focused in building and improving the Client government services. The Service Designer will support the mission by redesigning systems at scale with and for residents and government employees in public spaces. You will work with a multidisciplinary team of designers and experts to create solutions exist in the digital and physical realms.

As a Service Designer, you'll be a hands-on design expert, taking concepts forward and working hand-in-hand with partners to implement services in a variety of communities and settings. Furthermore, the Service Designer will work with the team to plan and implement user-centric analysis and testing methodologies to improve each digital product.

An ideal candidate should be a talented and knowledgeable designer with fresh, creative ideas, and an excellent eye for detail. In addition to understanding user experience design and development methodologies, the candidate should also have experience working in an Agile environment.

Experiences Required for This Role

Systems Design At least 3 years of experience and use cases with the following:

Champion Service Design within the State of Connecticut and work with the CT Digital Service to design and scale Connecticut's digital services for diverse communities of users

Design for both the target user's experience and agencies' ability to implement and scale

Develop and deliver project reporting, requirements, documentation, and presentations

Serve as an advisor to the greater digital team in developing services across health, business, transportation, education, etc.

Internal Collaboration At least 3 years of experience and use cases with the following:

Distill business, customer, and partner constraints into digestible components for the design team

Instill project teams with the confidence and discipline to explore innovative design solutions while respecting partner deadlines

Be collaborative. Contribute to healthy team motivation and morale, offering emotional and logistical support

External Collaboration At least 3 years of experience and use cases with the following:

Communicate the story of CTDS work with partners, agencies, and external stakeholders

Analyze and respond to partners in a timely manner

Engage the State of Connecticut's partners to iterate, test and scale new service designs

Participate in the delivery of a range of projects, defining project scope, goals, and deliverables in collaboration with key stakeholders

Establish relationships and liaise with key stakeholders throughout the project lifecycle

Work with the Program Director and UX/UI Manager to issue regular reports and troubleshoot problem areas

Showcase progress and impact through quantifiable analytics

Digital Platforms, Tools, & Discipline At least 3 years of experience and use cases with the following:

Working with enterprise scale digital platforms and products

Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence

Knowledge, Skills and Ability

Service Design

You know the power of well-crafted design direction and, as an engaged citizen, you see immense potential for change in the world.

You're passionate about social impact, government services, and great design.

You have experience growing people-first services.

You believe in iteration, and reiteration.

You get things done.


You have launched, run, or scaled a service redesign initiative

You have experience working in the field and in the studio

You approach processes systemically and can view a challenge at multiple levels, including from the lens of a customer, consumer, or resident.

You have experience designing and implementing solutions in resource-constrained environments.

You are supportive in teammates' skills and behaviors thought development and delivery


You easily communicate and envision service concepts and ideas to team members, state-wide partners, and leadership.

You use a diverse but tested set of methods and tools to illustrate the components and touchpoints of the service.

You balance creative and analytical thinking with strong problem-solving skills

You utilize judgement in dealing effectively and diplomatically with government staff

You can maintain strict confidentiality

Preferred Skills & Qualifications

Other Desirable Skills

An bachelors' degree or higher in design, marketing, communications, or related field

5 years professional experience in design

A portfolio of work

2 year of user-centered design

2 year of user research and analytics


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