Job Title: Systems Engineer (Release Manager)
Job ID: 37069
Location: Alpharetta, GA 30005
Duration: 12-24+ Months with possible extensions
Interview Process: Phone/WebEx
Number of Positions: 6
Additional Sites: Dallas, TX 75202
Remote worker is fine from any location. Dallas, Atlanta, and Bothell are SPT locations for consideration for FTE conversion.
Required Skills:
Release Management:
Release Plan/ Release schedule/deployment:
(Dev/QA/test deliverables)/Program mgmt skills:
Agile:
Top 5 Skills / Additional Job Posting Description Details *
Desired Skills and Experience:
• Experience and SME knowledge in one more area such as development, testing, system architecture, or software configuration and deployment
• Understand the design and interfaces for specific components of applications/microservices in a release management portfolio.
• Participate in planning, definition, and high-level design of the system solution and explore alternatives
• Engage with portfolio stakeholders, Solution and Enterprise Architects, to develop, analyze, split, and realize the implementation of tech enablers or applications/microservices in release portfolio
• Participate in project planning, system and solution demos, retrospective workshops
• Ability to communicate to executive leadership, business leaders as well as technical stakeholders.
This is a request for a technical resource that will own release management for a product area (i.e., wireless sales, customer account management). The best candidate is expected to understand agile delivery, software delivery platforms, dev/test/QA deliverables along with strong program management skills.
• Plan the release of application/mS deliverables and release life cycle in an agile framework
• Communicate the release-related tasks such as plans, timelines, and requirements. Act as liaison between different teams, organizations and stakeholders.
• Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates.
• Identify the risks that can delay the release and manage/mitigate them, such that the scope scheduled quality of the release and end customer experience is not affected.
• Uncover issues and track the progress. Always working to improve the process of the release.
• Make sure that the release is planned, according to the requirements and budget.
• Schedule the release readiness reviews before deployment and milestone reviews after each release.
• Create plans for the implementation and deployment as per the release schedule.
• Creates, manages and communicates release level jeopardies
• Plan and give weekly updates on the release activities
• Make sure the allocation of Release or System Engineers to every release.
• Communicate with release managers from different IT departments.
• Lead the Go-Live activities to deploy the software successfully.
• Team up with relevant development teams responsible for building the automation tools used to develop and deploy the software.
• Lead/host meetings to discuss the release schedules with the team and find roadblocks.
• Supports technical teams by engaging on call or resources required to resolve issues; monitor and control changes to the release and deployments
• Maintain documentation related to procedures on build, test and release.
• Make improvements in the methodologies used for configuration management, development and delivery of software features, functionality, enhancements and hot fixes
Roles & Responsibilities:
1) Design, develop, implement, and document end-to-end solutions across IT and Network organizations.
2) Lead planning with third party IVR vendors to create interface/APIs to support integrations with Hosted Integrated contact Services platform.
3) Provide requirements as part of solutions to automate operations, eliminate manual reentry, improve cycle time and meet work center needs and product needs.
4) Develop end-to-end flows to support Sales/Contracting, Ordering, Provisioning, Maintenance, Reporting, external user interfaces, system test, and User Acceptance Test.
5) Troubleshoot network problems with 3rd party vendors and customers.
6) Ability to look into multiple systems and create network reports.