# of openings: 1
Start Date: ASAP
Duration: 6+ Months contract or CTH
Location: Must be onsite at Springfield, MO 65803
Interview: Phone or Video (1 round)
Job Description
- Manage help desk requests and ticket follow-ups: Assign incoming tickets to correct resource and ensure tickets are being handled in a timely manner.
- Manage phone and network infrastructure: Responsible for day-to-day operation of phone and networking infrastructure including call changes, user changes, backups, and troubleshooting.
- Manage telco engagements: Maintain task list for new circuits and shepherd trouble tickets through to resolution.
- Account Management: Responsible for account set ups, changes, and deletions in Active Directory, Dynamics AX, O365, and any other system.
- MSSQL: Responsible for performance and backup monitoring, minor engine changes, and SSRS management.
- Server Support: Responsible for upgrading/migrating legacy servers to current OS.
- Procurement: Identify acceptable hardware purchases and assist business with purchasing monitors/printers/etc. Maintain relationship with vendors.
- ERP support: Maintain Dynamics AX infrastructure and manage AX partner’s helpdesk and project engagements
- Disaster recovery planning: Assist in creation and testing of Disaster Recovery plan.
- Cloud Migration: Plan and execute migrating servers to the Azure cloud.