Role: ServiceNow Developer (ITBM)
Location: Remote
Duration: Long term contract
The ServiceNow Sr Developer will be responsible for:
Please refer to 'Application Developer_JD' & in addition to that they need the following
Roles and Responsibilities
• Technical specification and implementation of a ServiceNow integration
• Provide expertise on all technical questions related to development on of ServiceNow
• Develop the technical solutions, implements them, and performs the component integration tests
• Understand the business needs and the needs to standardize processes, and build this into the design
• Understand the large scale thinking and approach needed for success of the project
• Work with Senior leadership and a team with a variety of subject matter expertise on the criteria and process maps required for the ServiceNow environment development
• Ideal candidate must be self-motivated with a proven track record in ITBM/ITAM/ITSM/GRC technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment
• JavaScript/Angular development experience
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Analyze ServiceNow incidents and Service Requests,
• Subject matter expert in assessing, monitoring, evaluating, and maintaining systems, and responding to vendor escalated incidents.
• Subject matter expert in responding to alerts from monitoring tools and reports, investigating and resolving complex incidents and service requests.
• Demonstrated ability to assist lower- level staff members with developing their skills.
• Leadership Traits: Self-starter, attention to detail, documentation skills, time management, team motivator.
• Strong communication, Strong presentation and writing skills
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
• Understands technical and functional design requirements related to ServiceNow.
• Create and manage scripts and workflow
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.
• Build custom applications in ServiceNow by defining data tables, user interface and adding business logic
• Integrate external data sources into ServiceNow
• Build custom dashboards based on custom application data models and external data sources
• Customize and configure workflows and define notifications as part of custom workflows in applications
• Test custom applications and publish/deploy to the concerned users
• Responsible for data model changes and data-migrations for ServiceNow custom applications
• Troubleshoot production problems related to ServiceNow custom applications.
• Leads integration of new products based on client requirements.
• Address problems of systems integration, compatibility, and multiple platforms.
• Consult with project teams and end users to identify application requirements.
• Assist in the evaluation and recommendation of application software packages, application integration and testing tools.
• Instruct, assign, direct and check the work of others on the development team.
• Participate in development of software user manuals and technical reports.
Preferred Skills
• Minimum of 6 years of experience as an administrator and developer in ServiceNow
• Advanced experience with ServiceNow implementations
• Application Developer Certification in ServiceNow
• Experience with development and implementation of ServiceNow ITBM/ITAM/GRC & ITSM modules
• Experience with extending the ServiceNow schema to custom applications
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Experience presenting and conducting demo reviews with client stakeholders.
ServiceNow Training Required
· Foundations eLearning
· ServiceNow Fundamentals
· Service Portal Fundamentals (if implementing)
· Performance Analytics Fundamentals (if implementing)
ServiceNow Certification Required
· Certified System Administrator
Certified Platform Developer