Job Description :

Role: ServiceNow Developer (ITBM) 

Location: Remote 

Duration: Long term contract 

The ServiceNow Sr Developer will be responsible for:                    
    Please refer to 'Application Developer_JD' & in addition to that they need the following                
    Roles and Responsibilities                
•    Technical specification and implementation of a ServiceNow integration                
•    Provide expertise on all technical questions related to development on of ServiceNow                
•    Develop the technical solutions, implements them, and performs the component integration tests                
•    Understand the business needs and the needs to standardize processes, and build this into the design                
•    Understand the large scale thinking and approach needed for success of the project                
•    Work with Senior leadership and a team with a variety of subject matter expertise on the criteria and process maps required for the ServiceNow environment development                
•    Ideal candidate must be self-motivated with a proven track record in ITBM/ITAM/ITSM/GRC technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.                
•    Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment                
•    JavaScript/Angular development experience                
•    System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP                
•    Analyze ServiceNow incidents and Service Requests,                
•    Subject matter expert in assessing, monitoring, evaluating, and maintaining systems, and responding to vendor escalated incidents.                
•    Subject matter expert in responding to alerts from monitoring tools and reports, investigating and resolving complex incidents and service requests.                
•    Demonstrated ability to assist lower- level staff members with developing their skills.                
•    Leadership Traits: Self-starter, attention to detail, documentation skills, time management, team motivator.                
•    Strong communication, Strong presentation and writing skills                
•    Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members                
•    Understands technical and functional design requirements related to ServiceNow.                
•    Create and manage scripts and workflow                
•    Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.                
•    Build custom applications in ServiceNow by defining data tables, user interface and adding business logic                
•    Integrate external data sources into ServiceNow                
•    Build custom dashboards based on custom application data models and external data sources                
•    Customize and configure workflows and define notifications as part of custom workflows in applications                
•    Test custom applications and publish/deploy to the concerned users                
•    Responsible for data model changes and data-migrations for ServiceNow custom applications                
•    Troubleshoot production problems related to ServiceNow custom applications.                
•    Leads integration of new products based on client requirements.                
•    Address problems of systems integration, compatibility, and multiple platforms.                
•    Consult with project teams and end users to identify application requirements.                
•    Assist in the evaluation and recommendation of application software packages, application integration and testing tools.                
•    Instruct, assign, direct and check the work of others on the development team.                
•    Participate in development of software user manuals and technical reports.                
    Preferred Skills                
•    Minimum of 6 years of experience as an administrator and developer in ServiceNow                
•    Advanced experience with ServiceNow implementations                
•    Application Developer Certification in ServiceNow                
•    Experience with development and implementation of ServiceNow ITBM/ITAM/GRC & ITSM modules                
•    Experience with extending the ServiceNow schema to custom applications                
•    Experience with relational databases (e.g. MySQL, Oracle)                
•    Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system                
•    Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs                
•    Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications                
•    Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.                
•    Experience presenting and conducting demo reviews with client stakeholders.                
    ServiceNow Training Required                
    ·        Foundations eLearning                
    ·        ServiceNow Fundamentals                   
    ·        Service Portal Fundamentals (if implementing)                
    ·        Performance Analytics Fundamentals (if implementing)                
    ServiceNow Certification Required                
    ·        Certified System Administrator                
    Certified Platform Developer                


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