Job Description :
ServiceNow certified Admin with 4+ years administrator experience
Configure ServiceNow Discovery, Orchestration, Event Management and Cloud Management ITOM modules.
3rd party software integrations with ServiceNow
4+ JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience.
Relational database expertise in relation to an enterprise software system
Knowledge of system design and development used within Service Oriented architecture and web services integration (REST, SOAP, WSDL, JAXWS)
Facilitate and support the rollout of new application and enhancements in ServiceNow
Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
Advice functional and admin teams on design, development and overall ServiceNow best practices.
Expert in following areas of ServiceNow – Workflow Editing, Report Generation, Performance Analytics, Update Sets, Glide Records and System, CMS, Orchestrator / MID Server
Expert in following technologies – javascript, sql, HTML, CSS, Webservices API (SOAP or REST), PowerShell, JSON, XML
Available to work flexible hours as required by assigned projects or system problems
Work onsite at the assigned required Credit Acceptance work location
Preferred:
Bachelor degree or equivalent in Computer Science, Information Systems, or closely related field of study
Knowledge and Skills:
Be organized and capable of meeting all deadlines
Remain positive, professional, determined, calm and focused when faced with challenging situations
Be a quick thinker, with an ability to understand and interpret information promptly and effectively
Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment
Be data driven and able to troubleshoot complex issues thoroughly to resolution
Company Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE (our Company core values) in their work:
Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.