Job Description :
Job Summary:
The *Sr. Specialist, Product* will manage small to mid-sized projects that support the assigned product area by coordinating the development, delivery, maintenance and communication of various product milestones. The Sr. Specialist will support roadmap development, new product/feature launches, capturing of current and new business rules and requirements as well as support of platform related projects and work cross-functionally to resolve issues.
The Sr. Specialist will gather requirements, working closely with the product team to ensure changes are aligned with overall product strategy.
Essential Job Functions:
· Support day to day processes, coordination, and execution of assigned projects.
· Assist with multiple projects, working with teams to resolve issues and identify areas of concern or opportunity.
· Contribute to and/or develop presentations related to assigned project area of focus.
· Participate in the collaboration with business partners ensuring completion of deliverables.
· Collaborate with internal customers to align business needs for potential enhancements.
· Stay up to date on reporting, data or metrics for assigned projects and provide insight and recommendations.
· Coordinate analytics requests as needed for assigned products.
· Gather and document requirements in a clear and concise manner, working closely with the product team to ensure requirements and any proposed product/program changes are aligned with overall product strategy.
Other Responsibilities:
· Abide by the policies, procedures, and Code of Conduct of the company.
· Handle personal information (“PI”) that pertains to any individual (e.g., leads, dealers, employees, job applicants, etc in accordance with FordDirect’s Privacy Policy and public facing privacy statements on managed websites.
· Complete any required training.
· Promptly report any known or suspected loss, theft or unauthorized disclosure or use of PI to the General Counsel/Chief Compliance Officer or Chief Information Officer.
· Adhere to the company’s compliance program.
· Safeguard the company’s intellectual property, information, and assets.
· Other duties as assigned.
Minimum Qualifications and Job Requirements:
· Bachelor’s degree from a four-year college or university in Marketing, Technology, or Business Administration or relevant experience
· Project coordination experience delivering on customer business needs (3+ years
· Understanding of automotive leads sourcing, reporting and sales matching processes
· Ability to take complex, technical subjects and disseminate them for a less informed audience in an easy to understand way
· Demonstrated personal and professional integrity, high-energy level, and a passion for superior customer service at all levels.
· Excellent organization, flexibility and time management skills and the ability to work in a dynamic, deadline-driven environment.
· Exceptional interpersonal and business communication skills (written, verbal, listening
· Proficient in Microsoft Office skills (Word, Excel, and PowerPoint
· Hands-on experience using JIRA include creating/assigning/managing active tickets and dashboards