Description of Services? College degree or equivalent experience required? 5 + years of technical support experience preferred? 5 + years of Windows and Linux skills are required? 5 + years of scripting with Python, PowerShell, VB scripts etc.? Must demonstrate strong sense of urgency regarding solving critical business application issues? Must have excellent customer service, telephone, listening and communication skills? Problem solving, pattern recognition and, critical thinking skills need to be very strong? Aptitude to automate manual processes and validations with scripting languages? Must be able to process multiple sources of information to get to the root of an issue? Ability to understand and clearly communicate technical information to non-IT personnel? Maintain a high level of knowledge for application layer frameworks such as the OSI Model? Must be able to minimize downtime by rapidly diagnosing and resolving problems? Be able to track and document information regarding troubleshooting techniques? Ability and willingness to work overtime and be on call for urgent production issues? Ability to work on Agile projects with scrum? Specialize in problem identification and proposal of alternative solutions? Adept at working on multiple projects simultaneously? Experience in banking industry (wealth management) is a plus