Please share profile of below urgent position:
Role: Sr. Architect, Experience Strategy (CX+UX)
Location: Saint Louis, MO
Client: Brillio / Centene
The Sr. Architect – Experience Strategy (CX+UX ) will play a lead role in furthering the CX/UX practice in Brillio, a Bain Capital organization providing digital transformation services globally.
This includes helping establish the practice, establishing sales/solutions, directing assessments, and CX transformation design for B2C, B2B, and B2B2C organizations seeking to improve their customer's experience.
As one of the foundational CX discipline members, you will need to be able to establish immediate credibility and leverage hands-on experience when it comes to designing and implementing highly effective CX strategies and interfacing closely with marketing, delivery teams, and client stakeholders globally. This role requires the ability to work closely with client teams to assess their customer experience landscape as well as Brillio teams across user experience design, analytics, and technology practices to deliver integrated solutions.
Ideal Candidates are highly experienced practitioners in the field of user experience design and customer experience, with an understanding of marketing, personalization, sales enablement, and transformational strategies across key customer experience landscapes (web, app, portal, e-commerce, lead generation, social experiences, technology).
As a key influencer, and as part of service line leadership, the candidate will evidence the capability as a long-term thinker with exceptional communication, networking, influencing, and persuading skills and the ability to gain respect through personal credibility, integrity, and professionalism. A proven track record in establishing and sustaining effective partnerships with key stakeholders and service line accounts is important.
Job Functions:
Leadership
1. Serve as the lead experience strategy consultant on enterprise customer experience transformation assessments and CX/UX experience strategy across engagements.
2. Scaling in-house CX teams, to sell and deliver world class leading UX and CX programs with staff distributed in a global context.
3. Provide oversight and governance for CX/UX design deliverables to internal teams and client stakeholders at management and executive levels, build andsustain strong client relationships acting as a trusted advisor.
4. Ownership of customer experience program sales, projects, by defining and shaping direction, with an emphasis on leading stakeholder relationships, overseeing the delivery of these programs, and helping to realize business cases.
5. As a confident communicator and with experience in business interfacing you will work closely with other internal divisions and external clients to facilitate good partnerships on initiatives, projects, communities and alliances – inside and outside the organization