The Software Configuration-Engineer supports applications within the production & lower environments. The focus is on health, stability and security of each application/environment. The Software Configuration-Engineer deploys code, configuration, maintenance and troubleshooting of applications. Assists in maintaining program libraries and technical manuals along with application service and dataflow maps of the service platforms. Acts as a lead in the design, benchmark testing and documentation of program implementation. The Software Configuration-Engineer has duties on the instructing, directing and checking the work of other IT personnel.
Experience
| 8+ years of experience in software administration & troubleshooting or related field (preferred) |
Education
| Bachelor’s degree in computer science/related field or equivalent experience. |
Skills
| · Strong troubleshooting/researching skills · Familiarity with current monitoring/application performance management systems (NetCool, New Relic, Moogsoft.) desired. · Strong interpersonal skills · Advanced knowledge of Web-based/Cloud Technologies · Advanced knowledge of Database driven applications · Capable of performing Windows/UNIX system administrative functions for troubleshooting purposes · Ability to support a 24/7 environment with rotating on-call schedule · Committed to delivering high quality service · Working knowledge of Cloud IAAS and PAAS services, preferably AWS | · Familiarity with web-based ticketing systems (SalesForce desired) · Familiarity with Windows/Linux OS · Familiarity with Oracle/MS SQL · Excellent oral and written communication skills · Advanced Scripting and basic programming skills · Advanced knowledge of Network-based protocols: FTP, SFTP, TCP, including network troubleshooting · Able to communicate issues to various teams in fast-paced environments · Some form of Object Orientated Programming knowledge required |
Responsibilities
· Executing deployments to all 13 of our various environments (2 Development, 2 QA, 3 Certification/ 3 Disaster Recovery, 3 Production) covering 3 platforms (MCDS, FISMA & SCP)
· Disk Storage Management required for NAS, VM or physical drives to ensure capacity stays below warning threshold for Production, CERT, FISMA Production, FISMA CERT, FISMA 2, QA, Development & Corporate NA environments.
· Server Builds of Windows/Linus servers for multiple platforms to meet needs within the enterprise. Including installation of all applications/configurations, testing, documenting & deploying to all applicable environments.
· Supports Business needs by performing database changes (Oracle, MS SQL, FoxPro)
· Supports Business in research, troubleshooting, testing & data mining of all client/internal requests and work to understand their needs for the software and any issues they are experiencing
· Runs daily production print releases consisting of 3 standard print releases and additional print releases as needed for client support. 1 standard print release is required on Saturdays and is handled by the designated On Call team representative
· Create or update SOP documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments
· Partner with the Problem Management team to reduce re-occurring incidents
· Provide the day-to-day support and service restoration for all production applications
· Provide assistance to Operations during nights & weekends as needed
· Assists with quarterly audits to all systems providing screen shots and other information needed to ensure all guidelines are in accordance with the company standards.
· Collaborates with other IT/BA functional groups to coordinate system, product and application upgrades/enhancements
· Diagnose problems in software and makes recommendations for improvement
· Monitor all environments to ensure effective performance
· Respond to all alerts in a timely manner and communicate resolution to all appropriate parties
· Perform routine operations tasks
· Work with internal/external software vendors to have application issues fixed/updated/maintained, both short term and long term (root cause analysis)
· Ensure all software licenses are renewed on time
· Ensure renewal, installation & distribution of all expiring web certificates
· Escalates problems appropriately and engages all entities with accurate urgency to resolve any incident
· Act as a technical resource for projects as required for customer support
· Understand the administration and user side functionality within the supported software applications
· Research and develop process improvements in dedication to continuous stabilization across all platforms
· Communicating the status of all production problems and upcoming maintenance and release activities to business partners, stakeholders and upper management
· Database management (Oracle, MS SQL, FoxPro) and trend analysis to identify slowness/locks or failures causing any application to fail its intended functionality
· Works with Print Operations to support/assess/fix any issues that occur on the floor to ensure production flows as expected
· System support programing in hi-level languages (Batch, Ruby, Perl, Foxpro, VBS, Oracle/SQL stored procedures)
· Familiarity with low level languages for research purposes (Delphi, C, C++, C#, Java)
· Maintains/owns the production engineering repository of code