Job Description :

esponsibilities and Activities:

  • Primarily responsible for troubleshooting Linux issues and incident resolution.

  • Ensure health and deployment of the Servers & devices

  • Capable of analyzing and troubleshoot applications issues and implement break fixes as per defined SLA’s and SOPs. Experience & functional knowledge on baking applications.

  • Resolve technical issues by implementing break fix.  Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project

  • Maintain safe, efficient, and reliable product and service delivery to Client.

  • Identify opportunities to improve service delivery.

  • Implement SW and manage risk during service delivery

  • Ensure remote deployment of the edge device

  • Remotely Start/Stop and reboot the edge gateway according to operating instructions.

  • Configure rules to send alert and/or notifications to protect the edge performance.

  • Develop and manage outage schedules and software update/deployment.

  • Interact with customers on issues related to edge performance and reliability.

  • Record information such as fault time, fault code, and operational actions taken while on shift.

  • Ensure systematic usage of standard work and risk management throughout the service delivery process.

  • Participate in job risk analysis and continual improvement programs.

  • Supervise and interact with supplier as needed.

  • Develop standards, policies and procedures to continually improve the network security infrastructure, solutions, and services that IT delivers.

  • Prioritize workload without supervision; ability to define a problem or objective and identify relevant concerns or factors.

  • Develop network information security strategy, implementation plans, and design solutions.

  • Consult with technical or nontechnical personnel and derive information pertaining to projects or initiatives

             

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