Job Title: ServiceNow Tester
Location: Austin, TX / White Plains, NY (Remote)
Job Description:-
- As an onsite Point of contact, carry out customer interactions regularly, responsible for attending customer calls, regular updates, onshore/offshore coordination, resolving queries, setting up meeting with customers, highlighting the risks, status over weekly call and responsible for QA defect metrics.
- Knowledge of various ServiceNow Modules & hands on experience in Testing various ServiceNow Modules.
- Understand the requirements, prepare test plans, test cases, execute & report.
- Ability to write test cases and test scenario, review, run and generate test reports
- Understand the Cognizant scope of the QA work, communicate the scope and out of scope to the customer on the collected requirements and sign off to avoid communication gaps
- Responsible for ensuring the requirements meets the Help Central (ServiceNow) established standards of quality including reliability, usability, and performance
- Analyse requirements and provide effort for Testing the requirements
- Detailed Test cases and defect documentation in the radars as per Help Central guidelines
- Ensure all defects are addressed within the QA cycle, hence avoiding defects in UAT
- Detailed documentation of defects, classification and reporting on a regular basis
- Communicate potential risks
- Provide Weekly Status reports on defects and effort hours
- Ability to work with a team of testers while working on multiple deliveries simultaneously.
- Co-coordinating smooth implementation of test plans with the development team.
- Training the new members in the team and getting them productive quickly.
- Knowledge in API testing and ATF, with hands on experience in running ATF scripts.
- Have regular / periodic sync up calls with offshore teams, internal and external stakeholders
- Good Communication, customer handling skills
- Willing to stretch beyond office hours whenever business demands
- Experience in leading the large teams
- 5+ Years of ServiceNow QA experience is preferable
- Certification in Any ServiceNow module is an added advantage.
| | | Kunal Kumar
Sr. Technical Recruiter
Tanisha Systems Inc
Direct: , Desk no. Email:
Web:
Address:99 Wood Ave South Suite # 308,Iselin, NJ 08830 |
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