Job Description :

·        Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments

·        Knowledge of ITIL, minimum Foundation level, ideally higher.

·        Additional experience in the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.

·        Proficient understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS

·        Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.

·        Experience implementing systems using the Agile/Scrum methodology

·        Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)

·        Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while helping in solving business processes and/or technical problems.

·        Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity

·        Proven team player and team builder

·        Ownership, accountability, and attention to detail in all work efforts

·        Maturity, professionalism, and judgment; ability to excel with minimum supervision

·        Commitment to customer satisfaction and supports our brand promise.

·        Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.

 

Preferred Qualifications

·        Degree or equivalent, preferably in Computer Science or Information Technology,

·        7+ years working on the ServiceNow platform and 15+ years of Industry experience

·        ServiceNow Certified Application Developer

·        ITIL Foundations Certification

 

Key Areas of Responsibility

·        Assist in the Pre-Sales process with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems

·        Serve as primary technical point-of-contact for projects and as the face of the development team to the customer

·        Define, at an architectural and design level of detail, technical solutions aligned with our client’s business problems and ServiceNow Implementation Best Practices

·        Understand customer requirements, translate to solutions, and communicate to clients

·        Write/estimate Stories, monitor Developer’s work, and own overall quality and delivery of the solution; may perform a portion of development on Stories that cannot be delegated

·        Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities if purchased by the client

·        Work collaboratively with Engagement Manager to monitor for scope creep and resolve critical path technical issues and challenges

·        Help mentor Developers and Technical Consultants in relation to technical design standards and implementation of best practices

·        Maintain proficient knowledge of the ServiceNow platform and products via webinars, case study, training, and all other resources available

·        Perform research into technology partner or other vendor solutions in context of client requirements for integration

·        Contribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

·        Provide mentorship and guidance to other members of the team

·        Other duties and responsibilities as assigned

             

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