Under general supervision, designs, codes, tests, modifies and debugs computer software.
State Agency: Department of Community Affairs (DCA)
The ServiceNow Developer will play a key role in maturing the client’s ServiceNow platform, and as a result, the client’s service management practice. This individual will be the technical design lead for ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.
Duties and Responsibilities:
• Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI
pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
• Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems
with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
• Develop existing and custom applications within ServiceNow including integrations with other applications
• Hands-on experience in Service Catalog/Service Portal modules
• Create and use update sets to move customizations between ServiceNow instances
• Design for and maintain a highly available and recoverable environment
• Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing
bug fixes and root cause analysis
• Document, maintain and update policies, procedures and controls for the operation of the ServiceNow
platform and its SDLC
• Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately
estimated
• Work with process managers to fully understand business functionality, pain points, and areas of
improvements
• Commit to the continuous improvement and learning of development and ServiceNow best practices, tools
and technology
• Proactively keep ServiceNow skills current
• Manage and lead the development work of vendors and consulting staff
• Mentor and share technical knowledge with service management team
Minimum Qualifications:
• 3+ years of experience of ServiceNow development
• 3+ years of experience in IT service management process design
• ServiceNow System Admin Certification
• Overarching understanding of ServiceNow Enterprise product suite
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions
including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Ability to apply business concepts into a technical solution
• Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
• Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog,
Request, and CMDB
• Ability to create reports using the standard reporting engine, plus metrics and SLAs
• Follow ServiceNow best practices (including scripting, security, implementation)
• Display aptitude in learning new modules based on training materials
• Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
• Clear written and verbal communication skills
• ITIL foundation certification
Preferred Qualifications:
• ServiceNow Certified Application Developer
• 3+ years ServiceNow administration in an enterprise environment
• 5+ years of experience of ServiceNow development
• 5+ years of experience in IT Service Management process design
• 2-4 year technical-oriented degree, or equivalent work experience with technical product and application
support, or equivalent work experience with healthcare business processes
• ITIL Intermediate certification
• Excellent interpersonal, communication, collaboration and documentation skills
• Asset management experience
• Experience in a healthcare domain
• Passion for providing excellent service to all internal customers
NOTE: The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st, 2022.