Job Description :
ROLE: SERVICE NOW ADMIN

LOCATION: SOUTHFEILD,MI

DURATION: LONGTERM

TYPE: C2C OR W2

MODE OF INTERVIEW: PHONE AND SKYPE

VISA: ANY EXPECT OPT/CPT

RESPONSIBILITIES:

ServiceNow certified Admin with 4+ years administrator experience
Configure ServiceNow Discovery, Orchestration, Event Management and Cloud Management ITOM modules.
3rd party software integrations with ServiceNow
4+ JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience.
Relational database expertise in relation to an enterprise software system
Knowledge of system design and development used within Service Oriented architecture and web services integration (REST, SOAP, WSDL, JAXWS)
Facilitate and support the rollout of new application and enhancements in ServiceNow
Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
Advice functional and admin teams on design, development and overall ServiceNow best practices.
Expert in following areas of ServiceNow – Workflow Editing, Report Generation, Performance Analytics, Update Sets, Glide Records and System, CMS, Orchestrator / MID Server
Expert in following technologies – javascript, sql, HTML, CSS, Webservices API (SOAP or REST), PowerShell, JSON, XML
Available to work flexible hours as required by assigned projects or system problems
Work onsite at the assigned required Credit Acceptance work location


Preferred:
Bachelor degree or equivalent in Computer Science, Information Systems, or closely related field of study


Knowledge and Skills:
Be organized and capable of meeting all deadlines
Remain positive, professional, determined, calm and focused when faced with challenging situations
Be a quick thinker, with an ability to understand and interpret information promptly and effectively
Be self-driven, motivated to help, and able to perform with minimal supervision in a team environment
Be data driven and able to troubleshoot complex issues thoroughly to resolution

Company Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE (our Company core values) in their work:

Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.







Additional Information:

Credit Acceptance is in the infancy stage with this tool. Presently, we have HRSD, CSM, PPL and ITBM.
Candidates must have experience leading implementations and upgrades
Candidates must be functional as well as technical and have a background in coding and scripting

About this Position: The purpose of Senior ServiceNow Administrator position is to…

Provide day-to-day support for administration, configuration, and ongoing maintenance of the ServiceNow platform
Perform design and implementation tasks such as; requirements gathering, configuration, integration and testing
Partner with users to create/modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation.
Remain current on new features and functionality that plays a key role in driving continual improvement


Outcomes & Activities:



Implement and enhance ServiceNow platform and modules per business requirements
Complete development, configuration and workflow administration to support business processes in the platform
Provide day to day operational support and maintenance including planned maintenance outages
Assist with unit testing and installation of new modules, releases and version upgrades
Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
Be the primary technical resource to complete a backlog of activities on the ServiceNow platform, as well as enable client to execute on future implementation activities
Assist with being a Tier-2/3 support for ServiceNow system
Provide analysis of problems while working toward solutions to technical issues
Comply with applicable laws, regulations, standards, policies and procedures
Comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties
Additional duties as identified
Remain compliant with our policies, processes and legal guidelines