NR Consulting LLC
Boulder, CO
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Job Description :

Job position: ServiceNow Developer  
Location: Chicago, IL / Dallas, TX / East Brunswick, NJ / Mountain View, CA / Atlanta, GA / Remote
Job type: 
Qualified candidates must have:

  • Experience in a technical role, preferably client service market
  • Knowledge of web based development languages (JavaScript ,HTML, CSS, AJAX, HTTP, XML)
  • Working knowledge of relational databases
  • Working knowledge of Active Directory, LDAP and SSO integration
  • Strong analytical, estimating and problem solving skills
  • Excellent communication, interpersonal and collaboration skills
  • Ability to present and explain technical information to diverse audiences
  • Ability to be flexible, adaptable and learn new concepts quickly
  • Ability to work effectively in a team environment with aggressive deadlines and multiple priorities
  • Demonstrated understanding of ITIL processes, operations and procedures 
  • Familiarity with Agile and Waterfall project management methodologies
  • Positive can-do attitude 

Major Duties

  • Defines designs and documents system requirements to provide efficient solutions for ITSM process enhancements
  • Works with Process Owners on continual Service improvement opportunities
  • Provides process and technical solution options, risks and impacts
  • Ensures quality work product
  • Ability to manage multiple and often conflicting tasks; effectively prioritize
  • Escalates issues in effective and efficient manner
  • Serves as key subject matter expert; mentors and shares knowledge
  • Creates and maintains process documentation for team and users
  • Fulfills role while working on multiple projects
  • Builds positive relationships with all partners
  • Provides 24/7 firecall support as part of team rotation

Experience 

  • Bachelor degree in Computer Science
  • Engineering or other related field and at least 3+ years working experience in IT Service Management Process
  • Tool Configuration and Administration
  • Experience leading and mentoring development teams
  • ITIL v3 certification and ServiceNow experience is preferred
             

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