Job Description :

Essential Job Functions

•    Possesses beginning to working knowledge of subject matter.

•    Provides remote support to our valued clients

•    Performs systems administration related to client systems and infrastructure

•    Follows internal process for handling requests, updating clients and other administrative tasks

•    Communicates effectively with clients and internal team members

•    Uses tools available to research solutions and provide assistance to clients

•    Follows up on commitments made in a timely manner

•    Demonstrates strong problem solving instincts

Competencies (Knowledge, Skills and Abilities)

•    At least one of the following industry certifications is required:

     o    MCTS:  Windows Server 2012 R2/2016/2019

     o    1 Core Exam towards MCSA Server 2012 R2/2016/2019

     o    MCTS: Exchange 2013/2016/2019

     o    1 core exam towards MCSE: Messaging (Exchange 2013/2016/2019)

     o    CompTIA Server+

     o    MCITP: Office 365 Administrator

     o    Cisco Certified Network Administrator (CCNA)

     o    Apple Certified Technical Coordinator (ACTC)

     o    Advanced certifications may be substituted in lieu of the above requirement based on staffing needs.

•    Thorough working knowledge of the following technologies:

     o    Current desktops, laptops, servers and networking

     o    Current Windows Desktop Operating Systems

     o    Current Windows Server Operating Systems and services

     o    Windows Active Directory (User Management/Administration/Group Policy)

     o    Current Exchange Server/O365

     o    Current firewalls and security

     o    Common desktop applications including Microsoft Office Suite

     o    Common TCP/IP services including HTTP, FTP, DNS, and DHCP

•    Ability to problem solve with  assistance

Experience, Educational Reqts and Certifications

•    Typically requires a High school or equivalent, bachelor's degree and 0 to 1 years of experience.

•    Performs work under direct supervision.

•    Handles basic issues and problems, and refers more complex issues to higher-level staff.

•    Some customer service and related technologies preferred

•    ITIL Foundations v3+ preferred

•    Call center and/or internal helpdesk experience preferred

             

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