Job Description :
SDM JD
10+ years of experience with 5+ years performing as Service Delivery Manager
Expertise in SAP and Manufacturing industry experience.
Proven record in managing SAP operations, tracking service metrics and ensuring service agreements are met
Expertise in Onsite/ Offshore managed services model
Expertise in ITSM framework (Incident management, change management, request fulfilment etc
Manage budgets and margins
Recognized as engagement leader with excellent communication and interpersonal skills.
Manage Client Senior management on day to day basis
Developed Strategy and Roadmaps to drive value creation
Manage large onsite and offshore teams