Job Description :

A Mid-Level resource must have 3 years or more systems experience in ServiceNow, along with the requirement they are a Certified Administrator for ServiceNow. Additionally, they must have a thorough understanding of all interactions and touchpoints between functions and data in each ITSM ServiceNow module.

 

The Certified Administrator must have general knowledge of the ITIL framework, and a good understanding of Asset Management, Configuration Management, Incident Management, Problem Management, IT Services and Service Catalog Management ITIL Processes.

Fundamental knowledge of:

  • Networking including TCP/IP ports and firewalls, network protocols, and IP networks, JavaScript, and Angular JS (Jelly)
  • SQL and databases.
  • HTML and CSS - UI Pages, Content Pages, Home Pages.

A Senior Level resource that must have 5 years or more systems experience in ServiceNow with thorough understanding of all interactions and touchpoints between functions and data in each ITSM ServiceNow module.

 

Developer must be proficient in these ancillary skills:

  • Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ITSM to Other Applications, Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ITSM to Other Applications, ACL and ACL debugging.
  • Developer must have general knowledge of the ITIL framework, and a good understanding of Asset Management, Configuration Management, Incident Management, Problem Management, IT Services and Service Catalog Management ITIL Processes.
  • Should have knowledge of: Transformation MAP, Scheduler, Connection with other database/instance, Webservice System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
  • Fundamental knowledge of Networking including TCP/IP ports and firewalls, network protocols, and IP networks, JavaScript, and Angular JS (Jelly);
  • SQL and databases; and
  • HTML and CSS - UI Pages, Content Pages, Home Pages
             

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