Job Description
Essential Duties and Responsibilities
- Works closely with Software Development on the installation and updating of custom applications. Performs file share administration for all enterprise servers.
- Troubleshoots and resolves system errors, failures and other issues that may involve a combination of hardware, operating system, internally developed and vendor application software and database structure configuration, resource conflict and/or interoperating problems;
- Installs, configures and tests computer hardware as well as standard and specialized credit union software to meet end-user profiles and computing requirements; establishes and configures network connectivity for hardware devices; analyzes software and adds, modifies or deletes components; customizes settings; installs and administers print services; backup and restoration of system files; creates and maintains system configuration images
- Diagnoses and resolves hardware, software and network connectivity problems; replaces components and performs other preventative maintenance and repair; applies and/or updates hardware drivers; coordinates upgrades with end-users and outside vendors; analyzes and optimizes performance through adjustments and upgrades.
- Maintains and inventories desktop images using WDS and SCCM.
- Diagnoses server network errors; configures, installs, uninstalls or updates network settings and drivers; replaces components and performs other maintenance and repairs.
- Installs and configures replacement equipment and cables; evaluates computer hardware and makes recommendations regarding repair or replacement; requests, coordinates and schedules repair of hardware with outside vendors and documents repairs.
- Creates and runs custom SCCM queries and reports; creates macros and automated functions based on user requirements.
- Audits inventory and keeps current records of all resources.
- Documents and processes departmental work, including but not limited to; verifying for accuracy and completeness, performing research, scanning and filing documents and other materials, retrieving and releasing documents and records.
- Performs specialized data entry to prepare a variety of standard materials, documents and reports; updates computer records and databases; completes and processes standard forms related to areas of responsibility.
- Maintains up-to-date technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional associations.
Company Wide Expectations
- Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
- Delivers friendly, caring service to internal and external members.
- Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
- Follow all physical and online security procedures and maintain strict confidentiality of all member information.
- Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
- Works scheduled hours and maintains punctuality.
- Performs other related duties as assigned or requested.
EDUCATION/EXPERIENCE
Minimum Qualifications
To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.
An equivalent combination of education and experience may be considered.
Education Requirements
- Required - 4 Year / Bachelors Degree - Information Systems, Information Technology, Computer Science or a closely related field
- Preferred - MCSA Server Administration certificate is highly desired
Experience Requirement
- Required - 3 Years - Desktop support and application support
- Preferred - Experience in a complex multiplatform/server operating systems environment
Skills/Abilities
- Server and PC hardware, software, operating systems and characteristics.
- Client/server data processing systems and peripherals, including machine capabilities and applications potential.
- Principles and practices of disaster recovery.
- Database management systems and software, including architectures, diagnostic tools, commands and utilities; tools and utilities used in monitoring and tuning database and application performance.
- Perform routine to moderately complex systems troubleshooting and tuning to resolve complex systems management, communication and interoperating problems.
- Advanced principles and practices of computer platform and operating systems; including methods and procedures for establishing network connectivity.
- Data communications standards and protocols.
- Methods and techniques for the installation and configuration of hardware, software and network connectivity.
- Methods and techniques of troubleshooting to determine causes of computer hardware and software problems and device errors and failures.
- Install, configure and test PCs, peripheral equipment and devices.
- Install and maintain Server applications for Software Development custom applications
- Troubleshoot, diagnose and resolve difficult and ambiguous computer and PC hardware, software and network connectivity problems and make modifications and repairs.
- Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
- Resolve problems utilizing advanced knowledge and experience.
- Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
- Use correct English including spelling, grammar and punctuation.
- Understand and follow written and oral instructions.
- Set priorities and manage one’s own time effectively.
PHYSICAL DEMANDS
Physical Demands Disclaimer
The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
- Intermittent standing, sitting, walking, bending and climbing.
- Using hands repetitively to handle, feel or operate computers and other standard office equipment.
- Reaching with hands and arms.
- Intermittent lifting and carrying up to 25 pounds.
WORK ENVIRONMENT
Work Environment Disclaimer
An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;
Work Environment
- Works in a typical technology office environment.