Job Description :

Title: Senior Salesforce Business Analyst (Sales Cloud)

Location: Remote

Duration: 6 months

  • Use your experience and knowledge of Salesforce.com Sales Cloud and customer support operations/functions to drive improvements in systems and business process.
  • An excellent understanding of Salesforce. com’s capabilities and limitations. Ability to communicate those to customers as a trusted technology partner.

Experience Needed:

  • experience as a Business Analyst or Systems Consultant for a global organization, or direct consulting expertise leading business transformation projects.
  • Excellent understanding of Customer Service processes (i.e, case milestone, escalation , entitle management, follow the sun support model etc) and KCS (knowledge-centric support) best practices.
  • Experience with Salesforce.com configuration and familiarity with Salesforce.com custom development of a customer's End to End processes.
  • Strong presentation and communication skills.
  • Proven experience with gap analysis, benchmarking, trending, and root cause/s analysis
  • Experience in several end-to-end Salesforce implementations of Sales Cloud, customer communities ( Forums, Ideas, case deflection strategies etc.), Knowledge Base and their ongoing maintenance
  • Experience with SFDC 3rd Party App Integration (AppExchange), Federated search mechanism
  • Salesforce lightning experience preferred
  • Data Migration, Data Cleansing, Data integrity, and enforcement expertise
  • Experience with AGILE and Waterfall methodologies

, 

Basanthi

US IT Recruiter
RITWIK Infotech, Inc.


Email:

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