Job Description :
Position: Senior Program Manager – Healthcare
Location: This is a travel role, Northeast
Duration:6 Months Possible Extension
Job Overview:
Senior Program Manager (Healthcare Domain) to work with one of the client’s largest Healthcare customers. This leadership role requires experience leading a PEGA engagement. This is a travel role, Northeast.
The program manager will carry responsibility and accountability for multiple connected projects/initiatives in-flight at/with our customer, and includes managing the Perficient and customer teams, as well as 3rd party resources, ensuring successful program execution and delivery, as well as a satisfied referenced client.
Responsibilities:
Collaborate with product owners, stakeholders, project managers, and other executives to understand/define scope and objectives, develop a program release plan which demonstrates the key objectives (i.e. Milestones) and delivery timeframes across project and program work streams. Update and re-assess frequently.
Identify, assess and facilitate mitigation plans for Program Issues / Risks, as well as communicate of the potential impacts to the Program scope, schedule and budget.
Define and Monitor Program Metrics to measure progress and successfully meet the Financial and performance objectives.
Educate and mentor project managers accordingly to ensure quality and consistent data. Meet regularly with Project Managers to assess program health and to proactively mitigate risks.
Regularly meet with product owners / stakeholders Owners and Project Mangers to review the overall project status, mitigation plans and ensure a common understanding of progress / potential roadblocks.
Provide leadership to the Program Team to ensure Release commitments are aligned with the Program Release Plan and that risks/issues were being dealt with proactively.
Work with the organization’s PMO to ensure the Program Performance Metrics align with the needs of the Organizations Portfolio Management.
Frequently interact with product managers and other organizational units such as QA, operations, and external IT partners as required to ensure delivery commitments are kept.
Overall Management of Client Staff and collaborated with Client Project Management Office.
Qualifications:
Excellent written and verbal communication skills.
Strong leadership ethos, holds self and others accountable.
Significant experience creating and reviewing project and program plans and estimates
Expertise in the authoring of Statements of Work which requires collection of technical & commercial requirements
Ability to manage multiple projects concurrently with a strong aptitude for understanding and identifying cross project dependencies and synergies.
Demonstrates superb organizational skills in direct activities and in helping others within the program work efficiently and effectively.
Must have experience setting direction and providing leadership across multiple projects and teams.
Must be comfortable delivering status and escalating issues and risks, including bad news, in an unemotional non-defensive way.
Bachelor’s degree required, Master’s degree preferred.
10+ years of consulting industry experience, with strong relationship management, account management, and sales support experience.
10+ years of project / program management experience.
Must have prior background in managing large, multi-team engagements, Healthcare Domain.
Experience leading a PEGA engagement required.
Highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high quality projects and meet project timelines.
Hands on with program & project documentation. Well-versed in industry best-practices and current technologies.
Hands-on experience with proposal creation and leading proposal presentations.
Excellent leadership, interpersonal, communication and presentation skills.
Flexibility to travel as needed.
Preferred skills
Certified Agile Scrum Master
3+ years as a member of Agile Team
PMP Certification
Experience with a Global Delivery Model